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Contributions Of Ethnography To The Study Of Public Services Management

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  • Guro Huby
  • John Harries
  • Suzanne Grant

Abstract

Ethnography in the study of public service organizations is gaining acceptance, but the practice of ethnography is changing in line with epistemological concerns and new organizational realities. We outline a move away from ethnography as participant observation of micro process in spatially bounded settings. Work in contemporary organizations is embedded in relationships that cross boundaries, and relationships are not just between people, but also between people and human artefacts such as IT systems. ‘Multi-sited’ ethnography is an approach to understand and manage ‘the organization’ as connections, disruptions and fluid boundaries. Implications for ethnography's contributions to multi-disciplinary organizational research are suggested.

Suggested Citation

  • Guro Huby & John Harries & Suzanne Grant, 2011. "Contributions Of Ethnography To The Study Of Public Services Management," Public Management Review, Taylor & Francis Journals, vol. 13(2), pages 209-225, February.
    • Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:209-225
    DOI: 10.1080/14719037.2010.532969
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    Cited by:

    1. Augustinus, Clarissa, 2020. "Catalysing global and local social change in the land sector through technical innovation by the United Nations and the Global Land Tool Network," Land Use Policy, Elsevier, vol. 99(C).
    2. Sara Brorström & Alexander Styhre, 2021. "Plans and situated actions in urban renewal projects: The role of governance devices in realizing projects," Environment and Planning C, , vol. 39(3), pages 646-663, May.
    3. Cameron, John & Eyeson, Abena, 2012. "Connecting Developments in Corporate Human Management Thinking to the Capability Approach as Used in International Development Research," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 23(2), pages 173-215.
    4. Yi Liu & Wei Yang, 2019. "Leadership and Governance Tools for Village Sustainable Development in China," Sustainability, MDPI, vol. 11(20), pages 1-17, October.

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