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Insights into the Process Dynamics of Innovation Implementation

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  • Erk P. Piening

Abstract

In order to meet the needs of their multiple stakeholders, public sector organizations are increasingly asked to improve the efficiency and quality of their services. With this respect, the implementation of innovations has been advocated as a means to accomplish this challenging task. Empirical evidence reveals, however, that organizations frequently struggle to implement innovations or fail to achieve the intended benefits of adopted innovations. Despite widespread interest in this issue, the literature does not provide convincing explanations as to why this occurs, with implementation processes largely treated as a ‘black box' in existing research. This article addresses this research gap by analyzing the underlying dynamics that shape implementation activities. A multiple case study design is used to research into the implementation of a process innovation in five public hospitals. The findings show substantial differences between the cases in regard to implementation success which can be attributed to idiosyncratic process dynamics.

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  • Erk P. Piening, 2011. "Insights into the Process Dynamics of Innovation Implementation," Public Management Review, Taylor & Francis Journals, vol. 13(1), pages 127-157, January.
    • Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:127-157
    DOI: 10.1080/14719037.2010.501615
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    Cited by:

    1. Arun Kumar Deshmukh & Ashutosh Mohan & Ishi Mohan, 2022. "Goods and Services Tax (GST) Implementation in India: A SAP–LAP–Twitter Analytic Perspective," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(2), pages 165-183, June.
    2. Laurin Buchheim & Alexander Krieger & Sarah Arndt, 2020. "Innovation types in public sector organizations: a systematic review of the literature," Management Review Quarterly, Springer, vol. 70(4), pages 509-533, November.
    3. Bianchi, Carlos & Bianco, Mariela & Ardanche, Melissa & Schenck, Marcela, 2017. "Healthcare frugal innovation: A solving problem rationale under scarcity conditions," Technology in Society, Elsevier, vol. 51(C), pages 74-80.
    4. Chung, Goo Hyeok & Du, Jing & Choi, Jin Nam, 2014. "How do employees adapt to organizational change driven by cross-border M&As? A case in China," Journal of World Business, Elsevier, vol. 49(1), pages 78-86.
    5. Dagou Hermann Wenceslas Dagou & Konan Anderson Seny Kan, 2016. "Inclination à adopter un outil de contrôle de gestion : le cas de la gestion par la qualité au Centre Hospitalier Universitaire de Cocody/Abidjan," Post-Print hal-01901088, HAL.
    6. Cleven, Anne & Mettler, Tobias & Rohner, Peter & Winter, Robert, 2016. "Healthcare quality innovation and performance through process orientation: Evidence from general hospitals in Switzerland," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 386-395.
    7. Carnes, Christina Matz & Gilstrap, Frank E. & Hitt, Michael A. & Ireland, R. Duane & Matz, Jack W. & Woodman, Richard W., 2019. "Transforming a traditional research organization through public entrepreneurship," Business Horizons, Elsevier, vol. 62(4), pages 437-449.

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