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Better Public Services

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  • Rhys Andrews
  • George Boyne

Abstract

In this article we argue that public management scholars share a purpose that goes beyond scientific understanding of managerial and organizational behaviour and outcomes. A widespread, if seldom explicitly articulated, assumption in the field is that public management research can contribute to better public services, either by offering theoretical critiques of governmental reforms or providing empirical evidence on ‘what works’. In this sense, public management aspires to the status of a ‘design science’ that seeks not only to explain how public services are managed, but also to draw conclusions on how their management arrangements can be improved.

Suggested Citation

  • Rhys Andrews & George Boyne, 2010. "Better Public Services," Public Management Review, Taylor & Francis Journals, vol. 12(3), pages 307-321, May.
    • Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:307-321
    DOI: 10.1080/14719030903286656
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    Cited by:

    1. Alexandre dos Santos Cerqueira & Emerson Wagner Mainardes, 2018. "Internal-market orientation and job satisfaction in the public sector: a case study of fire inspectors in Brazil," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(2), pages 143-160, June.

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