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The impact of transformational leadership on the job satisfaction of internal employees and outsourced workers

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  • Raquel Escortell
  • Asier Baquero
  • Beatriz Delgado

Abstract

Transformational leadership has become a successful management tool for managers in the hotel industry. The primary aim of this study is to investigate the relationship between leadership and job satisfaction, as well as any differences between internal employees and outsourced workers. A novel method was adopted using fuzzy-set qualitative comparative analysis (fsQCA). A questionnaire-based survey was conducted to collect responses from 60 members of staff at four- and five-star hotels in Spain. Across the sample, a high level of leadership in three of the four dimensions of transformational leadership was observed to be sufficient to increase job satisfaction. The three optimal combinations of dimensions are: individualized consideration, intellectual stimulation, and idealized influence; individualized consideration, inspirational motivation, and idealized influence; and intellectual stimulation, inspirational motivation, and idealized influence. The findings suggest that there are differences between outsourced workers and internal employees. Outsourced workers need all four dimensions to achieve high job satisfaction, whereas internal employees can achieve high job satisfaction without individualized consideration.

Suggested Citation

  • Raquel Escortell & Asier Baquero & Beatriz Delgado, 2020. "The impact of transformational leadership on the job satisfaction of internal employees and outsourced workers," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1837460-183, January.
    • Handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1837460
    DOI: 10.1080/23311975.2020.1837460
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    Cited by:

    1. Islam Shainima & Hari Pramono & Suliyanto Suliyanto & Setyanto Refius & Suroso Agus & Bahauddin Khalid Md. & Iftakhar Nayma, 2024. "Transformational Leadership in Indonesian Diversified-Cultural SME Sector: An Investigation of the Settlement Criteria of Job Performance," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 34(3), pages 79-107.
    2. Asier Baquero, 2023. "Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model," Administrative Sciences, MDPI, vol. 13(4), pages 1-21, April.
    3. Onur Selcuk & Beykan Cizel, 2024. "Using qualitative comparative analysis approach in tourism studies: a critical review," Quality & Quantity: International Journal of Methodology, Springer, vol. 58(1), pages 933-960, February.
    4. Asier Baquero, 2022. "Job Insecurity and Intention to Quit: The Role of Psychological Distress and Resistance to Change in the UAE Hotel Industry," IJERPH, MDPI, vol. 19(20), pages 1-20, October.

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