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Improving port effectiveness through determinance/performance gap analysis

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  • Tony Schellinck
  • Mary R. Brooks

Abstract

Port managers, governments, and stakeholders bring different perspectives to the challenges of port management. One of the greatest of these challenges is identifying and prioritizing investments to take advantage of the opportunities for future growth and to meet the needs of customers and users seeking value in the supply chains served by the port. Importance-performance gap analysis, based on discrepancies between performance effectiveness and user expectations, has been illustrated to be one means of guiding these decisions while determinance scores offer another. However, user perceptions of satisfaction and effectiveness often lead to conflicting signals between these two methods when port managers seek to allocate resources for performance improvements. The authors develop a mapping process based on determinant/performance gap analysis to address conflicting signals between the methodologies for evaluating performance effectiveness and thereby assist port managers in making appropriate performance investment decisions that will address users' requirements.

Suggested Citation

  • Tony Schellinck & Mary R. Brooks, 2014. "Improving port effectiveness through determinance/performance gap analysis," Maritime Policy & Management, Taylor & Francis Journals, vol. 41(4), pages 328-345, July.
    • Handle: RePEc:taf:marpmg:v:41:y:2014:i:4:p:328-345
    DOI: 10.1080/03088839.2013.809632
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    Cited by:

    1. Jiannan, Cheng & feng, Lian & Zhongzhen, Yang, 2020. "Impacts of the choice habits of port users on the effects and efficiencies of port investment," Transport Policy, Elsevier, vol. 99(C), pages 203-214.
    2. Ha, Min-Ho & Yang, Zaili & Lam, Jasmine Siu Lee, 2019. "Port performance in container transport logistics: A multi-stakeholder perspective," Transport Policy, Elsevier, vol. 73(C), pages 25-40.
    3. Hui-Wen Vivian Tang & Lynne Lee, 2021. "Developing an Organizational Climate Diagnostic Instrument for Junior High Schools in Taiwan," SAGE Open, , vol. 11(1), pages 21582440219, February.
    4. Brooks, Mary R., 2016. "Do We Need to Assess Service Delivery at Canadian Ports?," 57th Transportation Research Forum (51st CTRF) Joint Conference, Toronto, Ontario, May 1-4, 2016 319300, Transportation Research Forum.

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