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Job Satisfaction of Public Sector Employees in Sub-Saharan Africa: Testing the Minnesota Satisfaction Questionnaire in Ghana

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  • James Baba Abugre

Abstract

Public sector administration in sub-Saharan Africa experiences a myriad of problems of the logical perception between worker dissatisfaction and demotivation of job standards. This study tested the Minnesota Satisfaction Questionnaire (MSQ) in a typical public sector organization in sub-Saharan Africa. A total of 100 usable surveys were analyzed with SPSS. A very low level of job satisfaction was indicated, and more than 83% of respondents indicated dissatisfaction in their pay and the amount of work they do. Significant differences in job satisfaction scores were also found in the educational level of staff, and between genders. The study outcome highlights the roles of employees and organizational weak spots of human resource management (HRM) practices in a typical sub-Saharan African country, and provides an alternative pathway in employee satisfaction and performance outcome.

Suggested Citation

  • James Baba Abugre, 2014. "Job Satisfaction of Public Sector Employees in Sub-Saharan Africa: Testing the Minnesota Satisfaction Questionnaire in Ghana," International Journal of Public Administration, Taylor & Francis Journals, vol. 37(10), pages 655-665, August.
    • Handle: RePEc:taf:lpadxx:v:37:y:2014:i:10:p:655-665
    DOI: 10.1080/01900692.2014.903268
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    Cited by:

    1. Sarah Greenham & Robin Workman & Kevin McPherson & Emma Ferranti & Rachel Fisher & Stephen Mills & Roger Street & John Dora & Andrew Quinn & Clive Roberts, 2023. "Are transport networks in low-income countries prepared for climate change? Barriers to preparing for climate change in Africa and South Asia," Mitigation and Adaptation Strategies for Global Change, Springer, vol. 28(8), pages 1-22, December.
    2. Bao-Trung Phan, 2023. "Determining Factors Influencing Job Satisfaction and Organizational Commitment of Young Workers: Insights from Vietnam ," GATR Journals gjbssr641, Global Academy of Training and Research (GATR) Enterprise.

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