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Parameters in a Successful Process Outsourcing Project: A Case From the Ministry of Foreign Affairs, Finland

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  • Markku Kuula
  • Antero Putkiranta
  • Pirjo Tulokas

Abstract

The purpose of this article is to analyze the success factors of a critical business process outsourcing project (visa issuing) of the Ministry of Foreign Affairs (MFA) in Finland. This has been done by mapping the success factors on the organizational “Star Model” of Galbraith (2002). The reasons for success include strong employee participation, good communication, and, in particular, the commitment of the organization in St. Petersburg.

Suggested Citation

  • Markku Kuula & Antero Putkiranta & Pirjo Tulokas, 2013. "Parameters in a Successful Process Outsourcing Project: A Case From the Ministry of Foreign Affairs, Finland," International Journal of Public Administration, Taylor & Francis Journals, vol. 36(12), pages 857-864.
    • Handle: RePEc:taf:lpadxx:v:36:y:2013:i:12:p:857-864
    DOI: 10.1080/01900692.2013.795163
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    Cited by:

    1. Chrisidu-Budnik Agnieszka & Przedańska Justyna, 2019. "Smart City: From Concept To Implementation," Wroclaw Review of Law, Administration & Economics, Sciendo, vol. 9(2), pages 24-39, December.

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