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From interpersonal to interorganisational trust: The role of indirect reciprocity

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  • Bart S. Vanneste

Abstract

How does interpersonal trust (i.e. between individuals) lead to interorganisational trust (i.e. between groups of individuals)? I build a bottom-up theory in which interorganisational trust arises from individuals and their dispositions, actions and observations. The theory is based on indirect reciprocity, whereby A helps B and then C helps A. Using a simulation model, I analyse (a) whether indirect reciprocity can lead to trust between two organisations even when many people are involved, when the extent of their indirect reciprocation differs, and when helping others is costly; and (b) how the presence of a boundary spanner affects this process. The main findings are that (a) indirect reciprocity can indeed create interorganisational trust under such conditions, and that, in fact, indirect may outperform direct reciprocity. Furthermore, (b) boundary spanners can decrease or increase interorganisational trust: they may decrease it by boosting their own trust at the expense of that of others, and they may increase it by enhancing indirect reciprocity for everyone through four mechanisms: contributing, discriminating, initiating and consolidating.

Suggested Citation

  • Bart S. Vanneste, 2016. "From interpersonal to interorganisational trust: The role of indirect reciprocity," Journal of Trust Research, Taylor & Francis Journals, vol. 6(1), pages 7-36, April.
    • Handle: RePEc:taf:jtrust:v:6:y:2016:i:1:p:7-36
    DOI: 10.1080/21515581.2015.1108849
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    Cited by:

    1. Patnaik, Swetketu & Pereira, Vijay & Temouri, Yama & Malik, Ashish & Roohanifar, Mohammad, 2020. "The dance of power and trust-exploring micro-foundational dimensions in the development of global health partnership," Technological Forecasting and Social Change, Elsevier, vol. 156(C).
    2. Bart S. Vanneste & Onesun Steve Yoo, 2020. "Performance of trust-based governance," Journal of Organization Design, Springer;Organizational Design Community, vol. 9(1), pages 1-28, December.
    3. Peter Ping Li, 2017. "The time for transition: Future trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 1-14, January.
    4. Helena Bulińska-Stangrecka & Anna Bagieńska, 2021. "The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19," IJERPH, MDPI, vol. 18(4), pages 1-18, February.

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