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University Marketing: A Professional Service Organization Perspective

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  • Jane Licata
  • Gary L. Frankwick

Abstract

The structure of a university marketing organization is examined in light of its market environment and marketing strategy. Research from marketing strategy and professional service organization literature provide a framework to examine how the university's marketing environment affects the marketing strategy and resulting marketing structure of the university. Our research suggests that (1) environments that do not have unique market segments result in circular, multi-layered, marketing organization structures; (2) the amount of autonomy afforded a marketing layer relates directly to the resources it controls; (3) the amount of communication and cooperation among layers is inversely related to the resources it controls; (4) the number of autonomous layers in the marketing organization is directly related to the amount of duplication of marketing effort in the organization; and (5) autonomous, multi-layered marketing organizations are less effective communicating with customers than are traditionally structured marketing organizations.

Suggested Citation

  • Jane Licata & Gary L. Frankwick, 1996. "University Marketing: A Professional Service Organization Perspective," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 7(2), pages 1-16, July.
    • Handle: RePEc:taf:jmkthe:v:7:y:1996:i:2:p:1-16
    DOI: 10.1300/J050v07n02_01
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    Cited by:

    1. Emanuela Maria AVRAM, 2015. "Internal And External Communication In Higher Education Institutions," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 8, pages 273-282, June.
    2. Emerson Wagner Mainardes & Helena Alves & Mario Raposo, 2010. "An Exploratory Research on the Stakeholders of a University," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 1(1), pages 76-88, December.
    3. Faiz Muhammad Khuwaja & Hasnizam Bin Shaari & Lily Julienti Abu Bakar, 2017. "Market Orientation: An important Consideration for Higher Education of Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 419-436, April.

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