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Responsible gambling training in Ontario casinos: employee attitudes and experience

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  • Lena C. Quilty
  • Janine Robinson
  • Alexander Blaszczynski

Abstract

Identifying and responding to gamblers displaying behaviours indicative of risk for problem gambling within venues is critical to the effective development of venue-based early intervention strategies. Industry employees can offer invaluable expertise to the development and implementation of timely in-vivo intervention strategies. The objective of the current study was to evaluate casino employee perspectives from those with and without a managerial role in recognizing and responding to signs of gambling difficulties. A total of 130 casino employees (53 males, 77 females) completed an online survey eliciting their perspectives and experiences of responsible gambling. Most participants received training in the identification of, and response to, signs of gambling-relateder distress in players. The majority reported regularly observing players believed likely to have a gambling problem. A range of observed signs were described as useful but effective staff responses to such signs were viewed as a challenge. Job satisfaction was inversely related to perceived challenges in responding to signs. The current investigation suggests that casino employee endorse the feasibility of detecting and responding to signs of problem gambling in players. Employees highlighted the need for further training in how to sensitively respond to such signs.

Suggested Citation

  • Lena C. Quilty & Janine Robinson & Alexander Blaszczynski, 2015. "Responsible gambling training in Ontario casinos: employee attitudes and experience," International Gambling Studies, Taylor & Francis Journals, vol. 15(3), pages 361-376, December.
    • Handle: RePEc:taf:intgms:v:15:y:2015:i:3:p:361-376
    DOI: 10.1080/14459795.2015.1056206
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    References listed on IDEAS

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    1. Hing, Nerilee & Gainsbury, Sally, 2013. "Workplace risk and protective factors for gambling problems among gambling industry employees," Journal of Business Research, Elsevier, vol. 66(9), pages 1667-1673.
    2. Julie Dufour & Robert Ladouceur & Isabelle Giroux, 2010. "Training program on responsible gambling among video lottery employees," International Gambling Studies, Taylor & Francis Journals, vol. 10(1), pages 61-79, April.
    3. Paul Delfabbro & Daniel Luke King & Mark Griffiths, 2012. "Behavioural profiling of problem gamblers: a summary and review," International Gambling Studies, Taylor & Francis Journals, vol. 12(3), pages 349-366, March.
    4. Daniel Guttentag & Kevin Harrigan & Stephen Smith, 2012. "Gambling by Ontario casino employees: gambling behaviours, problem gambling and impacts of the employment," International Gambling Studies, Taylor & Francis Journals, vol. 12(1), pages 5-22, April.
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    Cited by:

    1. Prentice, Catherine, 2016. "Leveraging employee emotional intelligence in casino profitability," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 127-134.

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