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Collective institutional work: the case of Airbnb in Amsterdam, London and New York

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  • Wouter P. C. Boon
  • Kristy Spruit
  • Koen Frenken

Abstract

Given that online platforms disrupt established industries and challenge existing institutions, they can only be successful if their innovation becomes both legal and legitimate. This requires ‘institutional work’ that changes perceptions and regulations within society. Rather than only focussing on the online platform as the sole agent engaging in institutional work, our study analyses institutional work as a collective process. We investigate the case of home-sharing platform Airbnb and the process of institutional change its introduction prompted regarding short-term rental in Amsterdam, London and New York. We find, contrary to the popular view of online platforms as disruptive entrepreneurs, that the platform mainly focusses on creating new institutions rather than disrupting existing ones, and that users and non-users undertake most of the institutional work activities. We also show that different types of actors carry out different types of institutional work suggesting that the process of institutional work is highly distributed.

Suggested Citation

  • Wouter P. C. Boon & Kristy Spruit & Koen Frenken, 2019. "Collective institutional work: the case of Airbnb in Amsterdam, London and New York," Industry and Innovation, Taylor & Francis Journals, vol. 26(8), pages 898-919, September.
    • Handle: RePEc:taf:indinn:v:26:y:2019:i:8:p:898-919
    DOI: 10.1080/13662716.2019.1633279
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    Cited by:

    1. Jianhong Zhang & Désirée Gorp & Henk Kievit, 2023. "Digital technology and national entrepreneurship: An ecosystem perspective," The Journal of Technology Transfer, Springer, vol. 48(3), pages 1077-1105, June.
    2. Essen, Anna & Frishammar, Johan & Cenamor, Javier, 2023. "Entering non-platformized sectors: The Co-evolution of legitimacy debates and platform business models in digital health care," Technovation, Elsevier, vol. 121(C).
    3. Lehmann, Julian & Weber, Florian & Waldkirch, Matthias & Graf-Vlachy, Lorenz & König, Andreas, 2022. "Institutional work battles in the sharing economy: Unveiling actors and discursive strategies in media discourse," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    4. Michaël Distelmans & Ilse Scheerlinck, 2021. "Institutional Strategies in the Ridesharing Economy: A Content Analysis Based on Uber’s Example," Sustainability, MDPI, vol. 13(14), pages 1-25, July.
    5. Jovana Karanović & Hans Berends & Yuval Engel, 2021. "Regulated Dependence: Platform Workers’ Responses to New Forms of Organizing," Journal of Management Studies, Wiley Blackwell, vol. 58(4), pages 1070-1106, June.
    6. Heeks, Richard & Gomez-Morantes, Juan Erasmo & Graham, Mark & Howson, Kelle & Mungai, Paul & Nicholson, Brian & Van Belle, Jean-Paul, 2021. "Digital platforms and institutional voids in developing countries: The case of ride-hailing markets," World Development, Elsevier, vol. 145(C).

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