IDEAS home Printed from https://ideas.repec.org/a/taf/indinn/v26y2019i5p592-618.html
   My bibliography  Save this article

Innovation and growth in KIBS: the role of clients’ collaboration and service customisation

Author

Listed:
  • Anna Cabigiosu
  • Diego Campagnolo

Abstract

In this paper, we analyse KIBS firms and posit that two core attributes of KIBS, namely collaborative relationships with clients and product customisation, foster the ability to develop successful, new product innovations. We disentangle the role of customisation and collaboration choices by looking at how they jointly affect the impact of innovation over firms’ performance, asking to what extent and how firms should collaborate with clients and customise their services. We test our hypotheses on a sample of Italian KIBS firms. Our results show that product innovations that are new to the industry are relevant and, counter intuitively, show that most growing KIBS firms do not have the highest service customisation and collaboration breadth with their clients. Most growing firms develop mass customisation strategies and they leverage on focused collaboration strategies with clients.

Suggested Citation

  • Anna Cabigiosu & Diego Campagnolo, 2019. "Innovation and growth in KIBS: the role of clients’ collaboration and service customisation," Industry and Innovation, Taylor & Francis Journals, vol. 26(5), pages 592-618, May.
    • Handle: RePEc:taf:indinn:v:26:y:2019:i:5:p:592-618
    DOI: 10.1080/13662716.2018.1483823
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/13662716.2018.1483823
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/13662716.2018.1483823?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Diego Campagnolo & Martina Gianecchini & Luigi Mosca, 2024. "Configurations of business model themes and strategies in small firms: a qualitative comparative analysis," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 28(3), pages 1-29, September.
    2. Samuel Amponsah Odei & Jan Stejskal & Viktor Prokop, 2021. "Understanding territorial innovations in European regions: Insights from radical and incremental innovative firms," Regional Science Policy & Practice, Wiley Blackwell, vol. 13(5), pages 1638-1660, October.
    3. Artur Kwasek & Magdalena Maciaszczyk & Damian Kocot & Marek Martin & Maria Kocot, 2021. "A Study on the Determinants of Consumer Online Purchasing Behaviour," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 4), pages 658-671.
    4. Lombardi, Silvia & Santini, Erica & Vecciolini, Claudia, 2022. "Drivers of territorial servitization: An empirical analysis of manufacturing productivity in local value chains," International Journal of Production Economics, Elsevier, vol. 253(C).
    5. repec:hig:wpaper:100sti2019 is not listed on IDEAS
    6. Nikolay Chichkanov & Ian Miles & Veronika Belousova, 2019. "Conditions For Innovation In Kibs: Evidence From Russia," HSE Working papers WP BRP 92/STI/2019, National Research University Higher School of Economics.
    7. Matthijs J. Janssen & Koen Frenken & Elena M. Tur & Alexander S. Alexiev, 2022. "The perils of pleasing: Innovation-stifling effects of customized service provision," Journal of Evolutionary Economics, Springer, vol. 32(4), pages 1231-1264, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:indinn:v:26:y:2019:i:5:p:592-618. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/CIAI20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.