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It is not all about performance gains -- enterprise software and innovations

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  • Benjamin Engelstätter

Abstract

This paper analyzes the relationship between the three enterprise software systems (enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM)) and firms’ innovative performance for process as well as product innovations. Using German firm-level data and a two-part model, the results reveal that SCM systems foster the firms’ likelihood of becoming a potential process innovator. In addition, ERP systems increase the number of process innovations a firm realizes. Concerning product innovation performance CRM systems increase the firms’ likelihood to acquire product innovations, whereas the number of expected product innovations is increased if firms use an SCM system.

Suggested Citation

  • Benjamin Engelstätter, 2012. "It is not all about performance gains -- enterprise software and innovations," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 21(3), pages 223-245, February.
    • Handle: RePEc:taf:ecinnt:v:21:y:2012:i:3:p:223-245
    DOI: 10.1080/10438599.2011.562359
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    Cited by:

    1. Rita K. Almeida & Ana M. Fernandes & Mariana Viollaz, 2017. "Does the Adoption of Complex Software Impact Employment Composition and the Skill Content of Occupations? Evidence from Chilean Firms," CEDLAS, Working Papers 0214, CEDLAS, Universidad Nacional de La Plata.
    2. Fabienne Rasel, 2017. "ICT and global sourcing – evidence for German manufacturing and service firms," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 26(7), pages 634-660, October.
    3. Irene Bertschek & Jan Hogrefe & Fabienne Rasel, 2015. "Trade and technology: new evidence on the productivity sorting of firms," Review of World Economics (Weltwirtschaftliches Archiv), Springer;Institut für Weltwirtschaft (Kiel Institute for the World Economy), vol. 151(1), pages 53-72, February.
    4. Pierre Mohnen & Michael Polder & George van Leeuwen, 2019. "Information and Communications Technology, R&D, and Organizational Innovation: Exploring Complementarities in Investment and Production," NBER Chapters, in: Measuring and Accounting for Innovation in the Twenty-First Century, pages 299-322, National Bureau of Economic Research, Inc.
    5. Pierre Mohnen & Michael Polder & George van Leeuwen, 2018. "ICT, R&D and Organizational Innovation: Exploring Complementarities in Investment and Production," NBER Working Papers 25044, National Bureau of Economic Research, Inc.
    6. Spyros Arvanitis & Euripidis N. Loukis & Vasiliki Diamantopoulou, 2013. "Are ICT, Workplace Organization and Human Capital Relevant for Innovation?," KOF Working papers 13-333, KOF Swiss Economic Institute, ETH Zurich.
    7. Choi, Hyundo, 2024. "Investing in hardware vs. software of digital systems for innovation outcomes: A contingency view," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    8. Rasel, Fabienne, 2012. "Offshoring and ICT: Evidence for German manufacturing and service firms," ZEW Discussion Papers 12-087, ZEW - Leibniz Centre for European Economic Research.

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