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Assessing contractor quality performance

Author

Listed:
  • Firuzan Yasamis
  • David Arditi
  • Jamshid Mohammadi

Abstract

This paper proposes a radical change in industry practice that will improve the quality of the construction process and the levels of customer satisfaction derived from it by evaluating the quality performance of the contractor. An alternative theory is developed of what constitutes quality, client satisfaction, performance, and their interrelationships in the context of the construction industry. It should be noted here that the term construction client includes both the owner (i.e. the agency or organization funding the project) and the end-user of the construction (i.e. the general public). A comprehensive view of construction quality is proposed that deals with both the service (as received by the owner) and product (as received by the end-user) aspects of the construction project as well as the corporate quality culture. Such a dissection of construction activity facilitates developing strategies to define, operationalize, measure and improve construction quality. A frame4 work for the assessment of a contractor's quality performance is established. This involves gathering a list of contractor quality performance (CQP) indicators that are derived from various quality-related practices of the contractor at the corporate and project level. Finally, a contractor quality performance (CQP) evaluation model is introduced that can be used in a contractor prequalification and/or selection system. The CQP indicators are operationalized within the theoretical framework of the CQP evaluation model.

Suggested Citation

  • Firuzan Yasamis & David Arditi & Jamshid Mohammadi, 2002. "Assessing contractor quality performance," Construction Management and Economics, Taylor & Francis Journals, vol. 20(3), pages 211-223.
    • Handle: RePEc:taf:conmgt:v:20:y:2002:i:3:p:211-223
    DOI: 10.1080/01446190110113693
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    Citations

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    Cited by:

    1. Abdul Rahman & Yazan Alzubi, 2015. "Exploring Key Contractor Factors Influencing Client Satisfaction Level in Dealing with Construction Project: an Empirical Study in Jordan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(12), pages 109-126, December.
    2. Min-Ren Yan, 2015. "Project-Based Market Competition and Policy Implications for Sustainable Developments in Building and Construction Sectors," Sustainability, MDPI, vol. 7(11), pages 1-26, November.
    3. Khoso, Ali Raza & Yusof, Aminah Md & Chen, Zhen-Song & Skibniewski, Mirosław J. & Chin, Kwai-Sang & Khahro, Shabir Hussain & Sohu, Samiullah, 2022. "Comprehensive analysis of state-of-the-art contractor selection models in construction environment-A critical review and future call," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    4. Guang-Xin Gao, 2018. "Sustainable Winner Determination for Public-Private Partnership Infrastructure Projects in Multi-Attribute Reverse Auctions," Sustainability, MDPI, vol. 10(11), pages 1-20, November.
    5. Ooi, Joseph T.L. & Le, Thao T.T. & Lee, Nai-Jia, 2014. "The impact of construction quality on house prices," Journal of Housing Economics, Elsevier, vol. 26(C), pages 126-138.
    6. Nasser Jameel Al-Shamayleh, 2024. "The Ten-Year Guarantee of the Contractor and the Engineer on Ensuring the Durability of the Building in the System of Applying the Saudi Building Code: A Comparative Study," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 13, March.

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