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Quest for continuous quality improvement for public housing construction in Hong Kong

Author

Listed:
  • C. M. Tam
  • Z. M. Deng
  • S. X. Zeng
  • C. S. Ho

Abstract

With mandatory implementation of the ISO 9000 quality system by the Housing Authority in Hong Kong, most construction firms there now claim to have initiated quality systems in their processes as defined in their quality manuals. In addition, an objective quality measuring yardstick, the Performance Assessment Scoring Scheme (PASS), has been administered by the Housing Authority of Hong Kong to monitor the performance quality of contractors. These two measures, coupled with the two other contractual requirements stipulating the use of mechanized formwork and precast facade units, are directed towards achievement of a desired quality standard. However, the PASS analysis has revealed that the general level of quality has not improved significantly and the expected continuous improvement in construction quality has not been realized over a specific time period. Quality appears far better on paper than does the actual work on site. This suggests that quality management in the construction setting is far more difficult to achieve than it is in other industries. This paper explores possible reasons for failure in the quest for quality in public housing construction, and proposes changes needed before the vision of continuous quality improvement can be realized.

Suggested Citation

  • C. M. Tam & Z. M. Deng & S. X. Zeng & C. S. Ho, 2000. "Quest for continuous quality improvement for public housing construction in Hong Kong," Construction Management and Economics, Taylor & Francis Journals, vol. 18(4), pages 437-446.
    • Handle: RePEc:taf:conmgt:v:18:y:2000:i:4:p:437-446
    DOI: 10.1080/01446190050024851
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    Citations

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    Cited by:

    1. Joanna KUROWSKA-PYSZ, 2020. "The process of joint learning as a determinant of cross-border project management," Eastern Journal of European Studies, Centre for European Studies, Alexandru Ioan Cuza University, vol. 11, pages 47-76, November.
    2. Shahid Hussain & Zhu Fangwei & Ahmed Faisal Siddiqi & Zaigham Ali & Muhammad Salman Shabbir, 2018. "Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects," Sustainability, MDPI, vol. 10(5), pages 1-25, May.
    3. Vivian W. Y. Tam & Khoa N. Le & J. Y. Wang & I. M. Chethana S. Illankoon, 2018. "Practitioners Recycling Attitude and Behaviour in the Australian Construction Industry," Sustainability, MDPI, vol. 10(4), pages 1-23, April.
    4. Shaye Palagi & Amy Javernick-Will, 2020. "Pathways to Livable Relocation Settlements Following Disaster," Sustainability, MDPI, vol. 12(8), pages 1-25, April.
    5. Jin, Ruoyu & Li, Bo & Zhou, Tongyu & Wanatowski, Dariusz & Piroozfar, Poorang, 2017. "An empirical study of perceptions towards construction and demolition waste recycling and reuse in China," Resources, Conservation & Recycling, Elsevier, vol. 126(C), pages 86-98.
    6. Florence Phua, 2005. "Determining the relationship between fee structure and project performance between firms: an empirical study based on institutional and task environment perspectives," Construction Management and Economics, Taylor & Francis Journals, vol. 23(1), pages 45-56.

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