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Antecedents of organizational citizenship behaviours among part-time employees of service organizations in Korea

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  • Taehee Kim
  • Sangyoon Park
  • Kyungro Chang

Abstract

This study investigates the antecedents of organizational citizenship behaviours by using data consisting of 196 part-time instructors drawn from six sport centres in the Republic of Korea. The results of a structural equation analysis suggest that job satisfaction has a positive effect on organizational and occupational commitment, occupational satisfaction has a positive effect on organizational and occupational commitment, organizational commitment has a positive effect on organizational citizenship behaviours (OCBs) and a negative effect on turnover intentions, and turnover intentions has a negative effect on OCBs. The effect of occupational commitment on both turnover intentions and OCBs was not significant. This research addresses a number of important issues in the management of human resources (i.e. part-time workers) in service organizations; that is, this study examines how part-time employees' satisfaction and commitment with respect to their jobs, occupations or organizations are related to their OCBs; this relationship is arguably one the most important issues facing service organizations today.

Suggested Citation

  • Taehee Kim & Sangyoon Park & Kyungro Chang, 2011. "Antecedents of organizational citizenship behaviours among part-time employees of service organizations in Korea," Asia Pacific Business Review, Taylor & Francis Journals, vol. 17(1), pages 85-101, January.
    • Handle: RePEc:taf:apbizr:v:17:y:2011:i:1:p:85-101
    DOI: 10.1080/13602381.2010.495198
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    Cited by:

    1. Riaz Ahmed Mangi & Asad Raza Abidi & Fayaz Raza Chandio & Hassan Jawad Soomro, 2014. "Relationship of Emotional Exhaustion and Turnover Intentions Mediating Effect of Organizational Commitment among the Faculty of Universities," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 3(9), pages 673-682.
    2. Zhang, Yucheng & Guo, Yongxing & Newman, Alexander, 2017. "Identity judgements, work engagement and organizational citizenship behavior: The mediating effects based on group engagement model," Tourism Management, Elsevier, vol. 61(C), pages 190-197.
    3. Nazar Omer Abdallah Ahmed, 2015. "Impact of Emotional Exhaustions on Turnover Intentions: A Mediating Role of Organizational Commitment in Higher Education Institutes of Saudi Arabia," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 13-26.

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