IDEAS home Printed from https://ideas.repec.org/a/spr/telsys/v61y2016i3d10.1007_s11235-014-9961-9.html
   My bibliography  Save this article

Quality assessment and usage behavior of a mobile voice-over-IP service

Author

Listed:
  • Toon Pessemier

    (Ghent University)

  • Isabelle Stevens

    (Ghent University)

  • Lieven Marez

    (Ghent University)

  • Luc Martens

    (Ghent University)

  • Wout Joseph

    (Ghent University)

Abstract

Voice-over-IP (VoIP) services offer users a cheap alternative to the traditional mobile operators to make voice calls. Due to the increased capabilities and connectivity of mobile devices, these VoIP services are becoming increasingly popular on the mobile platform. Understanding the user’s usage behavior and quality assessment of the VoIP service plays a key role in optimizing the Quality of Experience (QoE) and making the service to succeed or to fail. By analyzing the usage and quality assessments of a commercial VoIP service, this paper identifies device characteristics, context parameters, and user aspects that influence the usage behavior and experience during VoIP calls. Whereas multimedia services are traditionally evaluated by monitoring usage and quality for a limited number of test subjects and during a limited evaluation period, this study analyzes the service usage and quality assessments of more than thousand users over a period of 120 days. This allows to analyze evolutions in the usage behavior and perceived quality over time, which has not been done up to now for a widely-used, mobile, multimedia service. The results show a significant evolution over time of the number of calls, the call duration, and the quality assessment. The time of the call, the used network, and handovers during the call showed to have a significant influence on the users’ quality assessments.

Suggested Citation

  • Toon Pessemier & Isabelle Stevens & Lieven Marez & Luc Martens & Wout Joseph, 2016. "Quality assessment and usage behavior of a mobile voice-over-IP service," Telecommunication Systems: Modelling, Analysis, Design and Management, Springer, vol. 61(3), pages 417-432, March.
    • Handle: RePEc:spr:telsys:v:61:y:2016:i:3:d:10.1007_s11235-014-9961-9
    DOI: 10.1007/s11235-014-9961-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11235-014-9961-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11235-014-9961-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Carol Nash, 2020. "Report on Digital Literacy in Academic Meetings during the 2020 COVID-19 Lockdown," Challenges, MDPI, vol. 11(2), pages 1-24, September.
    2. Vijayalakshmi Chetlapalli & K. S. S. Iyer & Himanshu Agrawal, 2020. "Modelling time-dependent aggregate traffic in 5G networks," Telecommunication Systems: Modelling, Analysis, Design and Management, Springer, vol. 73(4), pages 557-575, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:telsys:v:61:y:2016:i:3:d:10.1007_s11235-014-9961-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.