Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
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DOI: 10.1007/s11628-021-00469-2
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Cited by:
- Kuo-Chien Chang & Yi-Sung Cheng & Yao-Chin Wang, 2024. "How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model," Service Business, Springer;Pan-Pacific Business Association, vol. 18(3), pages 555-582, December.
- Mathieu Lajante & David Remisch & Nikita Dorofeev, 2023. "Can robots recover a service using interactional justice as employees do? A literature review-based assessment," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 315-357, March.
- Beatriz Moliner-Velázquez & María Fuentes-Blasco & Irene Gil-Saura, 2023. "Motivations and attitudes towards consulting eWOM when booking accommodation," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 557-578, June.
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