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Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type

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  • Ramakrishna Salagrama

    (Indian Institute of Management Raipur)

  • Sanjeev Prashar

    (Indian Institute of Management Raipur)

  • T. Sai Vijay

    (Indian Institute of Management Ranchi)

Abstract

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Suggested Citation

  • Ramakrishna Salagrama & Sanjeev Prashar & T. Sai Vijay, 2021. "Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 781-781, December.
    • Handle: RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00469-2
    DOI: 10.1007/s11628-021-00469-2
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    Cited by:

    1. Kuo-Chien Chang & Yi-Sung Cheng & Yao-Chin Wang, 2024. "How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model," Service Business, Springer;Pan-Pacific Business Association, vol. 18(3), pages 555-582, December.
    2. Mathieu Lajante & David Remisch & Nikita Dorofeev, 2023. "Can robots recover a service using interactional justice as employees do? A literature review-based assessment," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 315-357, March.
    3. Beatriz Moliner-Velázquez & María Fuentes-Blasco & Irene Gil-Saura, 2023. "Motivations and attitudes towards consulting eWOM when booking accommodation," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 557-578, June.

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