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Effect of information management capability on organizational performance

Author

Listed:
  • Carlos Devece

    (Universitat Politècnica de València)

  • Daniel Palacios

    (Universitat Politècnica de València)

  • David Martinez-Simarro

    (Ainia Centro Tecnológico)

Abstract

This study assesses the value for organizations of effectively managing information. It develops the information management concept from the resource-based view and proposes and validates a scale to measure the capability of information management in an organization. Empirical research in the Spanish IT consulting and telecommunication sectors enables us to vouch for the positive causal relation between information management capability and three different measures of organizational performance: competitive position, productivity, and customer satisfaction.

Suggested Citation

  • Carlos Devece & Daniel Palacios & David Martinez-Simarro, 2017. "Effect of information management capability on organizational performance," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 563-580, September.
    • Handle: RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0320-7
    DOI: 10.1007/s11628-016-0320-7
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    References listed on IDEAS

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    Cited by:

    1. Abdul Ismail Hj Mohd Jawi & Malvern Abdullah & Chung Siew Mee Ellen Chung, 2023. "Recent Development on Information System Capabilities and Sustainable Competitive Advantages: A Research Model, Review and Directions for Future Research," Information Management and Business Review, AMH International, vol. 15(2), pages 44-56.

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