IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v51y2017i5d10.1007_s11135-016-0339-9.html
   My bibliography  Save this article

Causal complexity for passengers’ intentions to re-ride

Author

Listed:
  • Yu-Shan Lin

    (National Taitung University)

Abstract

This study explores the relationship among service range, ride convenience, motivation to ride, satisfaction with facilities, service satisfaction, and intention to re-ride. The conveyance of interest is the Puyuma Express because its transport service last year carries out the overall electrified era in eastern Taiwan and its vast passenger capacity breaks the record over the past 128 years. The very high passenger capacity includes passengers who are on their first ride but, to a much greater extent, passengers who are re-riding. This fact motivates this research. This work involves a carefully designed questionnaire, and uses both web-based and paper-based questionnaire surveys to collect data. The number of valid samples thus obtained was 228. Multiple regression analysis (MRA) and fuzzy set qualitative comparative analysis (fsQCA) are utilized to test proposed research framework. The two methods yield completely different results. MRA reveals that satisfaction with facilities, service satisfaction, ride convenience, and service range are together responsible for the strong intentions of passengers to re-ride. FsQCA identifies seven complex antecedent paths that are responsible for strong intentions to re-ride. The latter explains outcome more comprehensively than the former. The motivation to ride is an important condition in fsQCA and should not be eliminated as MRA suggests. This empirical study elucidates the causal complexity for passengers’ intentions to re-ride, and contributes to theory and practice in the domains of both transportation marketing and consumer behavior.

Suggested Citation

  • Yu-Shan Lin, 2017. "Causal complexity for passengers’ intentions to re-ride," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 1925-1937, September.
    • Handle: RePEc:spr:qualqt:v:51:y:2017:i:5:d:10.1007_s11135-016-0339-9
    DOI: 10.1007/s11135-016-0339-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11135-016-0339-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11135-016-0339-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sophia Lee, 2013. "Fuzzy-set method in comparative social policy: a critical introduction and review of the applications of the fuzzy-set method," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1905-1922, June.
    2. Laura Antonucci & Corrado Crocetta & Francesco d’Ovidio & Ernesto Toma, 2014. "Passenger satisfaction: a multi-group analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(1), pages 337-345, January.
    3. Gountas, John & Gountas, Sandra, 2007. "Personality orientations, emotional states, customer satisfaction, and intention to repurchase," Journal of Business Research, Elsevier, vol. 60(1), pages 72-75, January.
    4. Huarng, Kun-Huang & Yu, Tiffany Hui-Kuang, 2015. "Healthcare expenditure with causal recipes," Journal of Business Research, Elsevier, vol. 68(7), pages 1570-1573.
    5. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    6. Chelladurai, Packianathan & Chang, Kyungro, 2000. "Targets and Standards of Quality in Sport Services," Sport Management Review, Elsevier, vol. 3(1), pages 1-22, May.
    7. Götz Rohwer, 2014. "Factual and modal notions in social research," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(1), pages 547-561, January.
    8. Huarng, Kun-Huang, 2015. "Configural theory for ICT development," Journal of Business Research, Elsevier, vol. 68(4), pages 748-756.
    9. Arch G. Woodside & Alexandre Schpektor & Xin Xia, 2013. "Triple Sense-Making of Findings from Marketing Experiments Using the Dominant Variable Based-Logic, Case-Based Logic, and Isomorphic Modeling," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 12(2), pages 131-153, December.
    10. Mas-Verdú, Francisco & Ribeiro-Soriano, Domingo & Roig-Tierno, Norat, 2015. "Firm survival: The role of incubators and business characteristics," Journal of Business Research, Elsevier, vol. 68(4), pages 793-796.
    11. Ragin, Charles C., 2006. "Set Relations in Social Research: Evaluating Their Consistency and Coverage," Political Analysis, Cambridge University Press, vol. 14(3), pages 291-310, July.
    12. Woodside, Arch G., 2014. "Embrace•perform•model: Complexity theory, contrarian case analysis, and multiple realities," Journal of Business Research, Elsevier, vol. 67(12), pages 2495-2503.
    13. Packianathan Chelladurai & Kyungro Chang, 2000. "Targets and Standards of Quality in Sport Services," Sport Management Review, Taylor & Francis Journals, vol. 3(1), pages 1-22, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sascha Kraus & Domingo Ribeiro-Soriano & Miriam Schüssler, 2018. "Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method," International Entrepreneurship and Management Journal, Springer, vol. 14(1), pages 15-33, March.
    2. Greenwell, T. Christopher & Fink, Janet S. & Pastore, Donna L., 2002. "Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience," Sport Management Review, Elsevier, vol. 5(2), pages 129-148, November.
    3. Chaouali, Walid & Hammami, Samiha Mjahed & Cristóvão Veríssimo, José Manuel & Harris, Lloyd C. & El-Manstrly, Dahlia & Woodside, Arch G., 2022. "Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    4. Veríssimo, José Manuel Cristóvão, 2018. "Usage intensity of mobile medical apps: A tale of two methods," Journal of Business Research, Elsevier, vol. 89(C), pages 442-447.
    5. Vizcaíno, Marcos & Chousa, Juan P., 2016. "Analyzing the influence of the funds' support on Tobin's q using SEM and fsQCA," Journal of Business Research, Elsevier, vol. 69(6), pages 2118-2124.
    6. Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles & Jin, Zhongqi, 2018. "Examining the influence of corporate website favorability on corporate image and corporate reputation: Findings from fsQCA," Journal of Business Research, Elsevier, vol. 89(C), pages 287-304.
    7. Tanjim Istiaque Chowdhury & Md Rakibul Hoque & Peter Wanke & Mohammad Zahir Raihan & Md Abul Kalam Azad, 2022. "Antecedents of Perceived Service Quality of Online Education During a Pandemic: Configuration Analysis Based on Fuzzy-Set Qualitative Comparative Analysis," Evaluation Review, , vol. 46(3), pages 235-265, June.
    8. Kun-Huang Huarng & Tiffany Hui-Kuang Yu, 2021. "Complexity theory of entrepreneur characteristics," International Entrepreneurship and Management Journal, Springer, vol. 17(3), pages 1037-1048, September.
    9. Kun-Huang Huarng & Tiffany Hui-Kuang Yu, 2017. "Using qualitative approach to forecasting regime switches," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 2035-2048, September.
    10. Grohs, Reinhard & Raies, Karine & Koll, Oliver & Mühlbacher, Hans, 2016. "One pie, many recipes: Alternative paths to high brand strength," Journal of Business Research, Elsevier, vol. 69(6), pages 2244-2251.
    11. Yu-Li Lin & Hsiu-Wen Liu & Fengzeng Xu & Hao Wang, 2016. "Environmental Conditions, Entrepreneur Alertness and Social Capital on Performance," International Business Research, Canadian Center of Science and Education, vol. 9(8), pages 1-13, August.
    12. Katarzyna Boratynska, 2021. "Determinants of Economic Fragility in Central and Eastern European Countries FsQCA Approach," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 827-837.
    13. Muñoz, Pablo & Kibler, Ewald, 2016. "Institutional complexity and social entrepreneurship: A fuzzy-set approach," Journal of Business Research, Elsevier, vol. 69(4), pages 1314-1318.
    14. Ferguson, Graham & Megehee, Carol M. & Woodside, Arch G., 2017. "Culture, religiosity, and economic configural models explaining tipping-behavior prevalence across nations," Tourism Management, Elsevier, vol. 62(C), pages 218-233.
    15. Truyens, Jasper & De Bosscher, Veerle & Sotiriadou, Popi & Heyndels, Bruno & Westerbeek, Hans, 2016. "A method to evaluate countries’ organisational capacity: A four country comparison in athletics," Sport Management Review, Elsevier, vol. 19(3), pages 279-292.
    16. Katarzyna Boratyńska, 2021. "A New Approach for Risk of Corporate Bankruptcy Assessment during the COVID-19 Pandemic," JRFM, MDPI, vol. 14(12), pages 1-14, December.
    17. Paulo Lopes Henriques & Carla Curado & Mírian Oliveira & Antônio Carlos Gastaud Maçada, 2019. "Publishing? You can count on knowledge, experience, and expectations," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(3), pages 1301-1324, May.
    18. Wu, Chih-Wen & Botella-Carrubi, Dolores & Blanco-González-Tejero, Cristina, 2024. "The empirical study of digital marketing strategy and performance in small and medium-sized enterprises (SMEs)," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    19. Dedeoglu, Bekir Bora & Boğan, Erhan & Kucukergin, Kemal Gurkan & Birinci, Muhammet Cenk, 2023. "Are tourists afraid of the unknown? Examining the role of travel constraints and tourist xenophobia with symmetric and asymmetric perspectives," Journal of Business Research, Elsevier, vol. 165(C).
    20. Piñeiro-Chousa, Juan Ramón & López-Cabarcos, M. Ángeles & Pérez-Pico, Ada María, 2016. "Examining the influence of stock market variables on microblogging sentiment," Journal of Business Research, Elsevier, vol. 69(6), pages 2087-2092.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:51:y:2017:i:5:d:10.1007_s11135-016-0339-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.