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A quality approach to airport management

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  • Elton Fernandes
  • Ricardo Pacheco

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  • Elton Fernandes & Ricardo Pacheco, 2010. "A quality approach to airport management," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(3), pages 551-564, April.
    • Handle: RePEc:spr:qualqt:v:44:y:2010:i:3:p:551-564
    DOI: 10.1007/s11135-008-9212-9
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    References listed on IDEAS

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    1. Oum, Tae Hoon & Yu, Chunyan & Fu, Xiaowen, 2003. "A comparative analysis of productivity performance of the world's major airports: summary report of the ATRS global airport benchmarking research report—2002," Journal of Air Transport Management, Elsevier, vol. 9(5), pages 285-297.
    2. Park, Yonghwa, 2003. "An analysis for the competitive strength of Asian major airports," Journal of Air Transport Management, Elsevier, vol. 9(6), pages 353-360.
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    Citations

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    Cited by:

    1. De Nicola, Arianna & Gitto, Simone & Mancuso, Paolo, 2013. "Airport quality and productivity changes: A Malmquist index decomposition assessment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 67-75.
    2. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
    3. Paraschi, Elen Paraskevi & Georgopoulos, Antonios & Papatheodorou, Andreas, 2020. "Abiotic determinants of airport performance: Insights from a global survey," Transport Policy, Elsevier, vol. 85(C), pages 33-53.
    4. Prentice, Catherine & Kadan, Mariam, 2019. "The role of airport service quality in airport and destination choice," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 40-48.
    5. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    6. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    7. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
    8. Pandey, Mukesh Mohan, 2020. "Evaluating the strategic design parameters of airports in Thailand to meet service expectations of Low-Cost Airlines using the Fuzzy-based QFD method," Journal of Air Transport Management, Elsevier, vol. 82(C).
    9. Vincenzo Fasone & Mariano Puglisi, 2017. "Misure di performance innovative e modelli di business: il caso delle aziende aeroportuali italiane," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2017(2), pages 71-87.
    10. Rubio-Andrada, Luis & Celemín-Pedroche, María Soledad & Escat-Cortés, María-Dolores & Jiménez-Crisóstomo, Abel, 2023. "Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective," Journal of Air Transport Management, Elsevier, vol. 107(C).

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