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A stated-preference intercept survey of transit-rider response to service disruptions

Author

Listed:
  • Joshua Auld

    (University of Chicago)

  • Hubert Ley

    (University of Chicago)

  • Omer Verbas

    (University of Chicago)

  • Nima Golshani

    (Georgia Institute of Technology)

  • Josiane Bechara

    (National Opinion Research Center at the University of Chicago)

  • Angela Fontes

    (National Opinion Research Center at the University of Chicago)

Abstract

A web-based intercept survey was designed and implemented in order to capture the response of transit riders in the Chicago metropolitan area to a variety of service disruptions. Current transit riders were intercepted in the field from November 2017 through January 2018, according to a sampling plan based on local ridership information, in order to gain a representative sample for analysis. Each participant completed a questionnaire regarding the intercepted trip, along with demographic and travel experience information. The survey included a series of stated-preference responses where the current trip is randomly disrupted and alternative travel modes are proposed with service characteristics randomly altered from a baseline scenario. This was designed to understand individual trade-offs between various mode alternatives and travel plan modification strategies under a variety of scenarios. Altogether, 659 transit riders gave responses to 2626 different disruption scenarios. In general, a plurality of riders (49%) choose to continue using transit, either waiting for service restoration or using agency-provided shuttle service, although at a decreasing rate as the travel delay increases. Fewer riders, approximately 15%, choose to alter their activity patterns altogether, while 26% would alter their travel to use either a taxi or an alternative transportation network company (TNC). Having a more detailed understanding of the behavior of riders under various disruption scenarios should allow transit agencies to better prepare for service recovery and restoration after and during local disruptions.

Suggested Citation

  • Joshua Auld & Hubert Ley & Omer Verbas & Nima Golshani & Josiane Bechara & Angela Fontes, 2020. "A stated-preference intercept survey of transit-rider response to service disruptions," Public Transport, Springer, vol. 12(3), pages 557-585, October.
    • Handle: RePEc:spr:pubtra:v:12:y:2020:i:3:d:10.1007_s12469-020-00243-z
    DOI: 10.1007/s12469-020-00243-z
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    References listed on IDEAS

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