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Consumer Preferences for a Healthcare Appointment Reminder in Australia: A Discrete Choice Experiment

Author

Listed:
  • Shayma Mohammed Selim

    (Queensland University of Technology)

  • Sameera Senanayake

    (Queensland University of Technology
    Health Services and Systems Research)

  • Steven M. McPhail

    (Queensland University of Technology
    Metro South Health)

  • Hannah E. Carter

    (Queensland University of Technology)

  • Sundresan Naicker

    (Queensland University of Technology)

  • Sanjeewa Kularatna

    (Queensland University of Technology
    Health Services and Systems Research)

Abstract

Background It is essential to consider the evidence of consumer preferences and their specific needs when determining which strategies to use to improve patient attendance at scheduled healthcare appointments. Objectives This study aimed to identify key attributes and elicit healthcare consumer preferences for a healthcare appointment reminder system. Methods A discrete choice experiment was conducted in a general Australian population sample. The respondents were asked to choose between three options: their preferred reminder (A or B) or a ‘neither’ option. Attributes were developed through a literature review and an expert panel discussion. Reminder options were defined by four attributes: modality, timing, content and interactivity. Multinomial logit and mixed multinomial logit models were estimated to approximate individual preferences for these attributes. A scenario analysis was performed to estimate the likelihood of choosing different reminder systems. Results Respondents (n = 361) indicated a significant preference for an appointment reminder to be delivered via a text message (β = 2.42, p

Suggested Citation

  • Shayma Mohammed Selim & Sameera Senanayake & Steven M. McPhail & Hannah E. Carter & Sundresan Naicker & Sanjeewa Kularatna, 2024. "Consumer Preferences for a Healthcare Appointment Reminder in Australia: A Discrete Choice Experiment," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 17(5), pages 537-550, September.
    • Handle: RePEc:spr:patien:v:17:y:2024:i:5:d:10.1007_s40271-024-00692-9
    DOI: 10.1007/s40271-024-00692-9
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