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Ein Planungsansatz zur Kapazitätsdimensionierung von IuK-Techniken

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  • Michael Höck

Abstract

This paper introduces a newsvendor approach for capacity planning of information and communication technologies (ICT), in particular the hardware. Contrary to the reference models in computer sciences, which are primarily concerned with technical aspects and a high system utilization, this approach aims to adapt the ICT capacity cost-effectively to the uncertain technology and demand development. The application of the planning procedure is illustrated by implementing an interactive voice response unit at a call center. Copyright Springer-Verlag 2008

Suggested Citation

  • Michael Höck, 2008. "Ein Planungsansatz zur Kapazitätsdimensionierung von IuK-Techniken," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 19(2), pages 143-158, August.
    • Handle: RePEc:spr:metrik:v:19:y:2008:i:2:p:143-158
    DOI: 10.1007/s00187-008-0052-5
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    References listed on IDEAS

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    1. Dale W. Jorgenson & Khuong Vu, 2005. "Information technology and the world economy," Proceedings, Federal Reserve Bank of San Francisco.
    2. Jan A. Van Mieghem, 2003. "Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments," Manufacturing & Service Operations Management, INFORMS, vol. 5(4), pages 269-302, July.
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