A terminal level analysis of service quality at Nigerian seaports
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DOI: 10.1186/s41072-020-00069-9
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- Vinh V Thai, 2016. "The impact of port service quality on customer satisfaction: The case of Singapore," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 18(4), pages 458-475, December.
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More about this item
Keywords
Trade facilitation; Service quality; Seaport terminals competitiveness; Nigeria;All these keywords.
JEL classification:
- F10 - International Economics - - Trade - - - General
- L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
- M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
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