Customer engagement design during the COVID 19 pandemic, mutual trust and intelligent automation: a conceptual perspective
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DOI: 10.1186/s13731-022-00222-7
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Cited by:
- Huynh Thi Thuy Giang & Luu Tien Dung & Huynh Thuy Tien & Chung Tu Bao Nhu, 2024. "Customer empowerment and engagement on sharing platform in the retailing sector: testing the mediating effects of service innovation and platform trust," Journal of Innovation and Entrepreneurship, Springer, vol. 13(1), pages 1-21, December.
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Keywords
Customer engagement (CE); Intelligent automation (IA); Mutual trust; Co-construction; Artificial intelligence (AI);All these keywords.
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