IDEAS home Printed from https://ideas.repec.org/a/spr/infotm/v20y2019i1d10.1007_s10799-017-0285-9.html
   My bibliography  Save this article

The perceived success of ERP systems for decision support

Author

Listed:
  • Clyde Holsapple

    (University of Kentucky)

  • Mark Sena

    (Xavier University)

  • William Wagner

    (Villanova University)

Abstract

The management and implementation of enterprise resource planning (ERP) systems has tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. As ERP systems have evolved, they have become increasingly important as a way of leveraging transaction data for building decision support and analytics applications. This paper explores connections between ERP systems and decision support based on the perceptions of 53 ERP system adopters. The notion of the “perceived success” of enterprise systems for the decision support function is broken down further into four dimensions: decision support for individuals, for decision participants working jointly, for inter-related decisions, and for decisions involving multiple organizations. This study offers new insights into the important relationship between the perceived success of the ERP system and its role as a foundation for more advanced decision support applications.

Suggested Citation

  • Clyde Holsapple & Mark Sena & William Wagner, 2019. "The perceived success of ERP systems for decision support," Information Technology and Management, Springer, vol. 20(1), pages 1-7, March.
    • Handle: RePEc:spr:infotm:v:20:y:2019:i:1:d:10.1007_s10799-017-0285-9
    DOI: 10.1007/s10799-017-0285-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10799-017-0285-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10799-017-0285-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Xue, Yajiong & Liang, Huigang & Boulton, William R. & Snyder, Charles A., 2005. "ERP implementation failures in China: Case studies with implications for ERP vendors," International Journal of Production Economics, Elsevier, vol. 97(3), pages 279-295, September.
    2. Mandal, Purnendu & Gunasekaran, A., 2003. "Issues in implementing ERP: A case study," European Journal of Operational Research, Elsevier, vol. 146(2), pages 274-283, April.
    3. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Maksim Dli & Andrey Puchkov & Artem Vasiliev & Elena Kirillova & Yuri Selyavskiy & Nikolay Kulyasov, 2021. "Intelligent Control System Architecture for Phosphorus Production from Apatite-Nepheline Ore Waste," Energies, MDPI, vol. 14(20), pages 1-13, October.
    2. Ali SERHAN, 2020. "THE IMPACT OF ERP AUDIT ON MEASURING ORGANIZATIONAL PERFORMANCE: THE CASE OF LEBANON Abstract: Fraud scandals have had a negative impact on the public’s confidence in financial reporting hence impac," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(1), pages 61-71, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hicks, B.J. & Culley, S.J. & McMahon, C.A., 2006. "A study of issues relating to information management across engineering SMEs," International Journal of Information Management, Elsevier, vol. 26(4), pages 267-289.
    2. Rafael Lapiedra & Joaquin Alegre & Ricardo Chiva, 2011. "The importance of management innovation and consultant services on ERP implementation success," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1907-1919, January.
    3. Arline Savage & Joesph Callaghan & Li Dang & Y. Sun, 2010. "Operating Performance in the Wake of ERP Implementation: Triangulating Results for Chinese Manufacturing Companies," Discussion Paper Series 2010-03, McColl School of Business, Queens University of Charlotte.
    4. Philippe Cohard, 2020. "Information Systems Values: A Study of the Intranet in Three French Higher Education Institutions," Post-Print hal-02987225, HAL.
    5. Yan Zhang & Ciaran B. Trace, 2022. "The quality of health and wellness self‐tracking data: A consumer perspective," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(6), pages 879-891, June.
    6. Abdesamad Zouine & Pierre Fenies, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
    7. Chen-Yuan Chen & Bih-Yaw Shih & Shih-Hsien Yu, 2012. "Disaster prevention and reduction for exploring teachers’ technology acceptance using a virtual reality system and partial least squares techniques," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 62(3), pages 1217-1231, July.
    8. Yoonsun Oh & Jungsuk Oh, 2017. "A critical incident approach to consumer response in the smartphone market: product, service and contents," Information Systems and e-Business Management, Springer, vol. 15(3), pages 577-597, August.
    9. Blackburn, Nivea & Brown, Judy & Dillard, Jesse & Hooper, Val, 2014. "A dialogical framing of AIS–SEA design," International Journal of Accounting Information Systems, Elsevier, vol. 15(2), pages 83-101.
    10. Ge, Liping & Voß, Stefan, 2009. "ERP application in China: An overview," International Journal of Production Economics, Elsevier, vol. 122(1), pages 501-507, November.
    11. Sanghyun Kim & Bora Kim & Minsoo Seo, 2020. "Impacts of Sustainable Information Technology Capabilities on Information Security Assimilation: The Moderating Effects of Policy—Technology Balance," Sustainability, MDPI, vol. 12(15), pages 1-24, July.
    12. Aloini, Davide & Dulmin, Riccardo & Mininno, Valeria, 2012. "Modelling and assessing ERP project risks: A Petri Net approach," European Journal of Operational Research, Elsevier, vol. 220(2), pages 484-495.
    13. Jung Lee & Jae-Nam Lee & Bernard C. Y. Tan, 2015. "Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty," Information Systems Frontiers, Springer, vol. 17(1), pages 159-175, February.
    14. Mujahid Mohiuddin Babu & Panuel Rozario Prince, 2011. "Factors Influencing the Overall Customer Satisfaction of the Wireless Internet Service Users: An Empirical Study in Bangladesh," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(6), pages 14-24, September.
    15. Dehghani, Milad & William Kennedy, Ryan & Mashatan, Atefeh & Rese, Alexandra & Karavidas, Dionysios, 2022. "High interest, low adoption. A mixed-method investigation into the factors influencing organisational adoption of blockchain technology," Journal of Business Research, Elsevier, vol. 149(C), pages 393-411.
    16. Siti Salwa Mohd Ishak & Sidney Newton, 2018. "Testing a Model of User Resistance Towards Technology Adoption in Construction Organizations," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-27, December.
    17. Ilham Hidayah Napitupulu, 2023. "Internal Control, Manager’s Competency, Management Accounting Information Systems and Good Corporate Governance: Evidence from Rural Banks in Indonesia," Global Business Review, International Management Institute, vol. 24(3), pages 563-585, June.
    18. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    19. Laura-Eugenia-Lavinia Barna & Bogdan-Ștefan Ionescu & Liliana Ionescu-Feleagă, 2021. "The Relationship between the Implementation of ERP Systems and the Financial and Non-Financial Reporting of Organizations," Sustainability, MDPI, vol. 13(21), pages 1-17, October.
    20. Jong Uk Kim & Rajiv Kishore, 2019. "Do we Fully Understand Information Systems Failure? An Exploratory Study of the Cognitive Schema of IS Professionals," Information Systems Frontiers, Springer, vol. 21(6), pages 1385-1419, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infotm:v:20:y:2019:i:1:d:10.1007_s10799-017-0285-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.