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The perceived success of ERP systems for decision support

Author

Listed:
  • Clyde Holsapple

    (University of Kentucky)

  • Mark Sena

    (Xavier University)

  • William Wagner

    (Villanova University)

Abstract

The management and implementation of enterprise resource planning (ERP) systems has tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. As ERP systems have evolved, they have become increasingly important as a way of leveraging transaction data for building decision support and analytics applications. This paper explores connections between ERP systems and decision support based on the perceptions of 53 ERP system adopters. The notion of the “perceived success” of enterprise systems for the decision support function is broken down further into four dimensions: decision support for individuals, for decision participants working jointly, for inter-related decisions, and for decisions involving multiple organizations. This study offers new insights into the important relationship between the perceived success of the ERP system and its role as a foundation for more advanced decision support applications.

Suggested Citation

  • Clyde Holsapple & Mark Sena & William Wagner, 2019. "The perceived success of ERP systems for decision support," Information Technology and Management, Springer, vol. 20(1), pages 1-7, March.
    • Handle: RePEc:spr:infotm:v:20:y:2019:i:1:d:10.1007_s10799-017-0285-9
    DOI: 10.1007/s10799-017-0285-9
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    References listed on IDEAS

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    1. Xue, Yajiong & Liang, Huigang & Boulton, William R. & Snyder, Charles A., 2005. "ERP implementation failures in China: Case studies with implications for ERP vendors," International Journal of Production Economics, Elsevier, vol. 97(3), pages 279-295, September.
    2. Mandal, Purnendu & Gunasekaran, A., 2003. "Issues in implementing ERP: A case study," European Journal of Operational Research, Elsevier, vol. 146(2), pages 274-283, April.
    3. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
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    Cited by:

    1. Maksim Dli & Andrey Puchkov & Artem Vasiliev & Elena Kirillova & Yuri Selyavskiy & Nikolay Kulyasov, 2021. "Intelligent Control System Architecture for Phosphorus Production from Apatite-Nepheline Ore Waste," Energies, MDPI, vol. 14(20), pages 1-13, October.
    2. Ali SERHAN, 2020. "THE IMPACT OF ERP AUDIT ON MEASURING ORGANIZATIONAL PERFORMANCE: THE CASE OF LEBANON Abstract: Fraud scandals have had a negative impact on the public’s confidence in financial reporting hence impac," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(1), pages 61-71, March.

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