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A study of the CSFs of an e-cluster platform adoption for microenterprises

Author

Listed:
  • Hsin-Pin Fu

    (National Kaohsiung First University of Science and Technology)

  • Hsiaoping Yeh

    (National Kaohsiung First University of Science and Technology)

  • Rong-Ling Ma

    (National Kaohsiung First University of Science and Technology)

Abstract

Industrial electronic-cluster (e-cluster) combines electronic business (e-business) and industrial cluster, and this combination has been shown to enhance competitiveness. However, most previous studies of e-cluster have focused on small and medium enterprises (SMEs), but few have addressed e-clustering in microenterprises (MEs). MEs have some unique disadvantages compared to SMEs, and in order to enhance their competitiveness, an understanding the factors that affect their adoption of an e-cluster is an important issue for the e-cluster platform operator. This study adopted two multi-criteria decision-making methods, Fuzzy analytical hierarchy process (FAHP) and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR), to identify objectively the critical success factors (CSFs) for MEs to consider in the adoption of e-cluster. The research findings show that strengthening the four CSFs: product quality, product development and commercialization, product exposure, and market channel strength are the most important factors the successful adoption of e-cluster by MEs. Finally, these results offer some implications that provide a useful reference for MEs in adopting e-cluster as well as for e-cluster operators to use to convince MEs to join their e-cluster platforms.

Suggested Citation

  • Hsin-Pin Fu & Hsiaoping Yeh & Rong-Ling Ma, 2018. "A study of the CSFs of an e-cluster platform adoption for microenterprises," Information Technology and Management, Springer, vol. 19(4), pages 231-243, December.
    • Handle: RePEc:spr:infotm:v:19:y:2018:i:4:d:10.1007_s10799-017-0284-x
    DOI: 10.1007/s10799-017-0284-x
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    3. Fu-Hsiang Chen & Ming-Fu Hsu & Kuang-Hua Hu, 2022. "Enterprise’s internal control for knowledge discovery in a big data environment by an integrated hybrid model," Information Technology and Management, Springer, vol. 23(3), pages 213-231, September.
    4. Olusegun Sadiq & Dieu Hack-Polay & Ted Fuller & Mahfuzur Rahman, 2022. "Barriers to the Effective Integration of Developed ICT for SMEs in Rural NIGERIA," Businesses, MDPI, vol. 2(4), pages 1-26, November.
    5. Xu Chen & Chunhong Liu & Changchun Gao & Yao Jiang, 2021. "Mechanism Underlying the Formation of Virtual Agglomeration of Creative Industries: Theoretical Analysis and Empirical Research," Sustainability, MDPI, vol. 13(4), pages 1-21, February.
    6. Pedro Costa & Helena Rodrigues, 2024. "The ever-changing business of e-commerce-net benefits while designing a new platform for small companies," Review of Managerial Science, Springer, vol. 18(9), pages 2507-2545, September.
    7. Fu, Hsin-Pin & Chang, Tsung-Sheng & Wang, Chia-Nan & Hsu, Hsien-Pin & Liu, Chien-Hung & Yeh, Chih-Yao, 2022. "Critical factors affecting the introduction of mobile payment tools by microretailers," Technological Forecasting and Social Change, Elsevier, vol. 175(C).

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