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The Role of Fuzzy Awareness Modelling in Cooperative Management

Author

Listed:
  • Pradeep Ray

    (University of New South Wales)

  • Seyed A. Shahrestani

    (University of Western Sydney)

  • Farhad Daneshgar

    (University of Western Sydney)

Abstract

Cooperative management is concerned with the management of networks and services involving the cooperation of a number of human/organizational entities. One of the prerequisites for efficient management of these complex systems is related to understanding of the roles of humans and the ways hey interact with each other. Cooperative management Methodology for Enterprise Networks (CoMEN) achieves these objectives by defining an abstract measure of cooperation called Awareness level that is based on Computer Supported Cooperative Work (CSCW) concepts and techniques. In view of the abstract nature of the awareness level definitions, it is not clear how abstract awareness levels can be accurately translated into equivalent cooperative management design parameters. This paper explores the notion of fuzzy sets that enables the use of linguistic values for awareness levels. This is aimed at unveiling of the deficiencies in the existing collaborative support tools with a view to developing more effective cooperative applications. We also model the CSCW tools in terms of repositories and communication mechanisms using fuzzy notions with a view to arrive at a formal design methodology for cooperative management systems. The idea has been illustrated with a case study in a large telecom organization.

Suggested Citation

  • Pradeep Ray & Seyed A. Shahrestani & Farhad Daneshgar, 2005. "The Role of Fuzzy Awareness Modelling in Cooperative Management," Information Systems Frontiers, Springer, vol. 7(3), pages 299-316, July.
    • Handle: RePEc:spr:infosf:v:7:y:2005:i:3:d:10.1007_s10796-005-2771-6
    DOI: 10.1007/s10796-005-2771-6
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    Cited by:

    1. Wei-Feng Tung & Soe-Tsyr Yuan & Yen-Cheng Wu & Patrick Hung, 2014. "Collaborative service system design for music content creation," Information Systems Frontiers, Springer, vol. 16(2), pages 291-302, April.
    2. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    3. Pradeep Ray & Lundy Lewis, 2009. "Managing cooperation in e-business systems," Information Systems Frontiers, Springer, vol. 11(2), pages 181-188, April.

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