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Collaborative Support for Informal Information in Collective Memory Systems

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Listed:
  • Mark S. Ackerman

    (Computer Science University of California, Irvine)

  • David W. McDonald

    (Computer Science University of California, Irvine)

Abstract

Informal information, such as the expertise of an organization or the workarounds practiced by a community, is a critical part of organizational or collective memory systems. From a user-centered perspective, a user merely wishes to get his work done, and to do this, he must solve his immediate problems. We have examined how to incorporate this problem solving into a collective memory, as well as how to incorporate the learning that accrues to it or from it. We report here on two systems, the Cafe ConstructionKit and the Collaborative Refinery, as well as an application, Answer Garden 2, built using these two systems. The Cafe ConstructionKit provides toolkit mechanisms for incorporating communication flows among people (as well as agents) into an organizational memory framework, and the Collaborative Refinery system provides mechanisms for distilling and refining the informal information obtained through these communication flows. The Answer Garden 2 application demonstrates the utility of these two underlying systems.

Suggested Citation

  • Mark S. Ackerman & David W. McDonald, 2000. "Collaborative Support for Informal Information in Collective Memory Systems," Information Systems Frontiers, Springer, vol. 2(3), pages 333-347, October.
    • Handle: RePEc:spr:infosf:v:2:y:2000:i:3:d:10.1023_a:1026572712714
    DOI: 10.1023/A:1026572712714
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    References listed on IDEAS

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    1. Okamura, Kazuo., 1994. "Helping CSCW applications succeed : the role of mediators in the context of use," Working papers 3717-94. CCSTR ; #171., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    2. Richard J. Boland & Ramkrishnan V. Tenkasi & Dov Te'eni, 1994. "Designing Information Technology to Support Distributed Cognition," Organization Science, INFORMS, vol. 5(3), pages 456-475, August.
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    Cited by:

    1. Katja Hofmann & Krisztian Balog & Toine Bogers & Maarten de Rijke, 2010. "Contextual factors for finding similar experts," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(5), pages 994-1014, May.

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