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Determinants of relationship quality for IS/IT outsourcing success in public sector

Author

Listed:
  • Bobby Swar

    (School of Innovation, KAIST (Korean Advanced Institute of Science and Technology))

  • Junghoon Moon

    (Seoul National University)

  • Junyoung Oh

    (KAIST (Korean Advanced Institute of Science and Technology))

  • Cheul Rhee

    (Ajou University)

Abstract

Relationship has become an influential aspect for the success of IS/IT outsourcing projects. Although some studies have explored the issues of IS/IT outsourcing relationship in the past, these studies are limited to the private sectors. Whereas, studies implicate that the issues related to private and public sectors should be addressed differently. Therefore the main purpose of this study is to examine the IS/IT outsourcing relationship in the public sector by determining relationship quality factors. Based on the social exchange and the relational exchange theories a relationship model is proposed and hypotheses are tested. Ninety three IS/IT outsourcing projects in the public sector of Korea are examined and the results indicate that the outsourcing success is greatly determined by relationship quality. This study will serve as useful guidelines in understanding how to develop a successful IS/IT outsourcing relationships for IT practitioners in the public sector and the vendors undertaking those outsourced projects.

Suggested Citation

  • Bobby Swar & Junghoon Moon & Junyoung Oh & Cheul Rhee, 2012. "Determinants of relationship quality for IS/IT outsourcing success in public sector," Information Systems Frontiers, Springer, vol. 14(2), pages 457-475, April.
    • Handle: RePEc:spr:infosf:v:14:y:2012:i:2:d:10.1007_s10796-010-9292-7
    DOI: 10.1007/s10796-010-9292-7
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    Cited by:

    1. Lacity, Mary & Willcocks, Leslie P., 2017. "Conflict resolution in business services outsourcing relationships," LSE Research Online Documents on Economics 69810, London School of Economics and Political Science, LSE Library.
    2. Ravi Thambusamy & Prashant Palvia, 2020. "U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality," Information Systems Frontiers, Springer, vol. 22(1), pages 91-111, February.
    3. Chenglong Zhang & Nan Feng & Jianjian Chen & Dahui Li & Minqiang Li, 0. "Outsourcing Strategies for Information Security: Correlated Losses and Security Externalities," Information Systems Frontiers, Springer, vol. 0, pages 1-18.
    4. Hasliza Abdul-Halim & Elaine Ee & T. Ramayah & Noor Hazlina Ahmad, 2014. "Human Resource Outsourcing Success," SAGE Open, , vol. 4(3), pages 21582440145, July.
    5. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    6. Chenglong Zhang & Nan Feng & Jianjian Chen & Dahui Li & Minqiang Li, 2021. "Outsourcing Strategies for Information Security: Correlated Losses and Security Externalities," Information Systems Frontiers, Springer, vol. 23(3), pages 773-790, June.
    7. Carol Hsu & Jae-Nam Lee & Yulin Fang & Detmar W. Straub & Ning Su & Hyun-Sun Ryu, 2022. "The Role of Vendor Legitimacy in IT Outsourcing Performance: Theory and Evidence," Information Systems Research, INFORMS, vol. 33(1), pages 337-361, March.
    8. Mojtaba Ashja & Akram Hadizadeh Moghadam & Hamid Bidram, 2015. "Comparative study of large information systems’ CSFs during their life cycle," Information Systems Frontiers, Springer, vol. 17(3), pages 619-628, June.
    9. Jayasinghe, J, H. E. & Dilara, W. M. T. & Rodrigo, M. Y. N. & Jayasekara, J. W. C. D & Ilangasekara, A. S. P. & Ilangasekara, S. D., 2021. "Evaluating Dimensions of Customer Loyalty in B2C Market of Freight Forwarding Firms in Sri Lanka," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(12), pages 881-891, December.

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