IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v13y2011i4d10.1007_s10796-010-9228-2.html
   My bibliography  Save this article

A user-centric evaluation of the readability of privacy policies in popular web sites

Author

Listed:
  • Ravi Inder Singh

    (University of Alberta)

  • Manasa Sumeeth

    (University of Alberta)

  • James Miller

    (University of Alberta)

Abstract

This paper reports on a formal subject-based experiment, which seeks to evaluate the readability of privacy policy statements found on the Internet. This experiment uses 50 participants and privacy policies collected from 10 of the most popular web sites on the Internet. It evaluates, using a cloze test, the subjects’ ability to comprehend the content of these privacy policies. The paper also compares its results with the results from previous studies on this topic. In general, it finds that privacy policies are “difficult” to comprehend.

Suggested Citation

  • Ravi Inder Singh & Manasa Sumeeth & James Miller, 2011. "A user-centric evaluation of the readability of privacy policies in popular web sites," Information Systems Frontiers, Springer, vol. 13(4), pages 501-514, September.
    • Handle: RePEc:spr:infosf:v:13:y:2011:i:4:d:10.1007_s10796-010-9228-2
    DOI: 10.1007/s10796-010-9228-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-010-9228-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-010-9228-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gregor Dorfleitner & Lars Hornuf & Julia Kreppmeier, 2023. "Promise not fulfilled: FinTech, data privacy, and the GDPR," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-29, December.
    2. Lior Fink & Daniele Papismedov, 2023. "On the Same Page? What Users Benefit from a Desktop View on Mobile Devices," Information Systems Research, INFORMS, vol. 34(2), pages 423-441, June.
    3. Jae Kyu Lee & Younghoon Chang & Hun Yeong Kwon & Beopyeon Kim, 2020. "Reconciliation of Privacy with Preventive Cybersecurity: The Bright Internet Approach," Information Systems Frontiers, Springer, vol. 22(1), pages 45-57, February.
    4. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    5. R. Ramesh & H. Raghav Rao, 2011. "Editorial," Information Systems Frontiers, Springer, vol. 13(4), pages 451-452, September.
    6. Gregor Dorfleitner & Lars Hornuf & Julia Kreppmeier, 2021. "Promise not Fulfilled: FinTech Data Privacy, and the GDPR," CESifo Working Paper Series 9359, CESifo.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:13:y:2011:i:4:d:10.1007_s10796-010-9228-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.