IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v13y2011i1d10.1007_s10796-010-9274-9.html
   My bibliography  Save this article

“Where’s Farah?”: Knowledge silos and information fusion by distributed collaborating teams

Author

Listed:
  • Stephen C. Hayne

    (Colorado State University)

  • Lucy J. Troup

    (Colorado State University)

  • Sara A. McComb

    (Texas A&M University)

Abstract

The Cognitively-Based Rapid Assessment Methodology (C-RAM) system manages multiple-user interactions as users work with multiple information sources. Further, it allows users to view, exchange, organize, and combine the information available and it facilitates group decision-making. Three-member teams, randomly assigned in either the (a) view others’ whiteboards or (b) cannot view others’ whiteboards conditions, completed an intelligence analysis and mission planning task. Each team member was given access to a virtual whiteboard populated with decision cards (DCards) containing intelligence information constrained to a specific area of expertise. DCards can be assessed (rated) for decision impact and importance and team members have access to all DCards regardless of experimental condition. Team members who can view their teammates’ whiteboards during collaborative activities achieve significantly higher performance. When compared to teams unable to view others’ whiteboards, they move their own DCards less frequently, add fewer additional DCards to their own whiteboards, and rate others’ DCards less frequently. Additionally, rating one’s own DCards is the only process positively related team performance.

Suggested Citation

  • Stephen C. Hayne & Lucy J. Troup & Sara A. McComb, 2011. "“Where’s Farah?”: Knowledge silos and information fusion by distributed collaborating teams," Information Systems Frontiers, Springer, vol. 13(1), pages 89-100, March.
    • Handle: RePEc:spr:infosf:v:13:y:2011:i:1:d:10.1007_s10796-010-9274-9
    DOI: 10.1007/s10796-010-9274-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-010-9274-9
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-010-9274-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. David P. Brandon & Andrea B. Hollingshead, 2004. "Transactive Memory Systems in Organizations: Matching Tasks, Expertise, and People," Organization Science, INFORMS, vol. 15(6), pages 633-644, December.
    2. Siegel, Jane & Dubrovsky, Vitaly & Kiesler, Sara & McGuire, Timothy W., 1986. "Group processes in computer-mediated communication," Organizational Behavior and Human Decision Processes, Elsevier, vol. 37(2), pages 157-187, April.
    3. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    4. Stasser, Garold & Vaughan, Sandra I. & Stewart, Dennis D., 2000. "Pooling Unshared Information: The Benefits of Knowing How Access to Information Is Distributed among Group Members," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 102-116, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jengchung Victor Chen & I-Han Lu & David C. Yen & Andree E. Widjaja, 2017. "Factors affecting the performance of internal control task team in high-tech firms," Information Systems Frontiers, Springer, vol. 19(4), pages 787-802, August.
    2. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    3. Jengchung Victor Chen & I-Han Lu & David C. Yen & Andree E. Widjaja, 0. "Factors affecting the performance of internal control task team in high-tech firms," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    4. Hsinchun Chen & Yilu Zhou & Edna F. Reid & Catherine A. Larson, 2011. "Introduction to special issue on terrorism informatics," Information Systems Frontiers, Springer, vol. 13(1), pages 1-3, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Meng Ma & Ritu Agarwal, 2007. "Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities," Information Systems Research, INFORMS, vol. 18(1), pages 42-67, March.
    2. Michele Griessmair & Sabine T. Koeszegi, 2009. "Exploring the Cognitive-Emotional Fugue in Electronic Negotiations," Group Decision and Negotiation, Springer, vol. 18(3), pages 213-234, May.
    3. J. H. Jung & Christoph Schneider & Joseph Valacich, 2010. "Enhancing the Motivational Affordance of Information Systems: The Effects of Real-Time Performance Feedback and Goal Setting in Group Collaboration Environments," Management Science, INFORMS, vol. 56(4), pages 724-742, April.
    4. Bhappu, Anita D. & Griffith, Terri L. & Northcraft, Gregory B., 1997. "Media Effects and Communication Bias in Diverse Groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 70(3), pages 199-205, June.
    5. van Ginkel, Wendy P. & van Knippenberg, Daan, 2008. "Group information elaboration and group decision making: The role of shared task representations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(1), pages 82-97, January.
    6. Sutton, Robert I. & Neale, Margaret A. & Owens, David, 2000. "Technologies of Status Negotiation: Status Dynamics in Email Discussion Groups," Research Papers 1612, Stanford University, Graduate School of Business.
    7. van Ginkel, Wendy P. & van Knippenberg, Daan, 2009. "Knowledge about the distribution of information and group decision making: When and why does it work?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 218-229, March.
    8. Baltes, Boris B. & Dickson, Marcus W. & Sherman, Michael P. & Bauer, Cara C. & LaGanke, Jacqueline S., 2002. "Computer-Mediated Communication and Group Decision Making: A Meta-Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 87(1), pages 156-179, January.
    9. Brian Whitworth & Brent Gallupe & Robert McQueen, 2000. "A Cognitive Three-Process Model of Computer-Mediated Group Interaction," Group Decision and Negotiation, Springer, vol. 9(5), pages 431-456, September.
    10. Meløn, Mønica García & Aragonés Beltran, Pablo & Carmen González Cruz, M., 2008. "An AHP-based evaluation procedure for Innovative Educational Projects: A face-to-face vs. computer-mediated case study," Omega, Elsevier, vol. 36(5), pages 754-765, October.
    11. Jae Kwang Lee & Jae Kyeong Kim & Soung Hie Kim & Hung Kook Park, 2002. "An Intelligent Idea Categorizer for Electronic Meeting Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 363-378, September.
    12. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    13. Guo Li & Wenling Liu & Zhaohua Wang & Mengqi Liu, 2017. "An empirical examination of energy consumption, behavioral intention, and situational factors: evidence from Beijing," Annals of Operations Research, Springer, vol. 255(1), pages 507-524, August.
    14. Parker, Owen N. & Mui, Rachel & Bhawe, Nachiket & Semadeni, Matthew, 2022. "Insight or ignorance: How collaborative history in a workgroup fits with project type to shape performance," Journal of Business Research, Elsevier, vol. 152(C), pages 154-167.
    15. Alison J. Bianchi & Soong Moon Kang & Daniel Stewart, 2012. "The Organizational Selection of Status Characteristics: Status Evaluations in an Open Source Community," Organization Science, INFORMS, vol. 23(2), pages 341-354, April.
    16. Yu, Lean & Wang, Shouyang & Lai, Kin Keung, 2009. "An intelligent-agent-based fuzzy group decision making model for financial multicriteria decision support: The case of credit scoring," European Journal of Operational Research, Elsevier, vol. 195(3), pages 942-959, June.
    17. Damart, Sébastien & Roy, Bernard, 2009. "The uses of cost-benefit analysis in public transportation decision-making in France," Transport Policy, Elsevier, vol. 16(4), pages 200-212, August.
    18. Terri L. Griffith & Mark A. Fuller & Gregory B. Northcraft, 1998. "Facilitator Influence in Group Support Systems: Intended and Unintended Effects," Information Systems Research, INFORMS, vol. 9(1), pages 20-36, March.
    19. Catherine Durnell Cramton, 2001. "The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration," Organization Science, INFORMS, vol. 12(3), pages 346-371, June.
    20. Antoci, Angelo & Bonelli, Laura & Paglieri, Fabio & Reggiani, Tommaso & Sabatini, Fabio, 2019. "Civility and trust in social media," Journal of Economic Behavior & Organization, Elsevier, vol. 160(C), pages 83-99.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:13:y:2011:i:1:d:10.1007_s10796-010-9274-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.