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“Where’s Farah?”: Knowledge silos and information fusion by distributed collaborating teams

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  • Stephen C. Hayne

    (Colorado State University)

  • Lucy J. Troup

    (Colorado State University)

  • Sara A. McComb

    (Texas A&M University)

Abstract

The Cognitively-Based Rapid Assessment Methodology (C-RAM) system manages multiple-user interactions as users work with multiple information sources. Further, it allows users to view, exchange, organize, and combine the information available and it facilitates group decision-making. Three-member teams, randomly assigned in either the (a) view others’ whiteboards or (b) cannot view others’ whiteboards conditions, completed an intelligence analysis and mission planning task. Each team member was given access to a virtual whiteboard populated with decision cards (DCards) containing intelligence information constrained to a specific area of expertise. DCards can be assessed (rated) for decision impact and importance and team members have access to all DCards regardless of experimental condition. Team members who can view their teammates’ whiteboards during collaborative activities achieve significantly higher performance. When compared to teams unable to view others’ whiteboards, they move their own DCards less frequently, add fewer additional DCards to their own whiteboards, and rate others’ DCards less frequently. Additionally, rating one’s own DCards is the only process positively related team performance.

Suggested Citation

  • Stephen C. Hayne & Lucy J. Troup & Sara A. McComb, 2011. "“Where’s Farah?”: Knowledge silos and information fusion by distributed collaborating teams," Information Systems Frontiers, Springer, vol. 13(1), pages 89-100, March.
    • Handle: RePEc:spr:infosf:v:13:y:2011:i:1:d:10.1007_s10796-010-9274-9
    DOI: 10.1007/s10796-010-9274-9
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    References listed on IDEAS

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    Cited by:

    1. Jengchung Victor Chen & I-Han Lu & David C. Yen & Andree E. Widjaja, 2017. "Factors affecting the performance of internal control task team in high-tech firms," Information Systems Frontiers, Springer, vol. 19(4), pages 787-802, August.
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    3. Jengchung Victor Chen & I-Han Lu & David C. Yen & Andree E. Widjaja, 0. "Factors affecting the performance of internal control task team in high-tech firms," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    4. Hsinchun Chen & Yilu Zhou & Edna F. Reid & Catherine A. Larson, 2011. "Introduction to special issue on terrorism informatics," Information Systems Frontiers, Springer, vol. 13(1), pages 1-3, March.

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