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Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis

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  • Dinesh A. Mirchandani

    (University of Missouri–St. Louis)

  • Julius H. Johnson Jr.

    (University of Missouri–St. Louis)

  • Kailash Joshi

    (University of Missouri–St. Louis)

Abstract

Thailand and Indonesia are two developing countries still in the early stages of e-government implementation. An understanding of their citizens’ perspectives can help the governments of these countries better plan their services and also provide useful information to governments of other developing countries. The current study uses a new survey instrument to assess the importance of e-government services and website success factors from the perspective of citizens. Using multigroup analysis to validate the instrument, it identifies that an important difference between the perceptions of citizens of the two countries is that in Thailand, the importance of financial transaction services is negatively related to the importance of citizen identification with the e-government site whereas in Indonesia this relationship is insignificant. Only two expected relationships were found to be equivalent across both datasets, i.e., the importance of financial transactions services is positively related to the importance of website efficiency and the importance of local information services is positively related to the importance of citizen identification with the site. The multigroup analysis showed that citizens in both countries interpreted the survey instrument similarly but had very different expectations for their e-government services.

Suggested Citation

  • Dinesh A. Mirchandani & Julius H. Johnson Jr. & Kailash Joshi, 2008. "Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis," Information Systems Frontiers, Springer, vol. 10(4), pages 483-497, September.
    • Handle: RePEc:spr:infosf:v:10:y:2008:i:4:d:10.1007_s10796-008-9102-7
    DOI: 10.1007/s10796-008-9102-7
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    References listed on IDEAS

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    1. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
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    Cited by:

    1. Sven Laumer & Andreas Eckhardt & Natascha Trunk, 2010. "Do as your parents say?—Analyzing IT adoption influencing factors for full and under age applicants," Information Systems Frontiers, Springer, vol. 12(2), pages 169-183, April.
    2. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    3. Vinodh Krishnaraju & Saji K Mathew & Vijayan Sugumaran, 2016. "Web personalization for user acceptance of technology: An empirical investigation of E-government services," Information Systems Frontiers, Springer, vol. 18(3), pages 579-595, June.
    4. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams, 2015. "A meta-analysis of existing research on citizen adoption of e-government," Information Systems Frontiers, Springer, vol. 17(3), pages 547-563, June.
    5. Stephen Jackson & Meng Seng Wong, 0. "A cultural theory analysis of e-government: Insights from a local government council in Malaysia," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
    6. Stephen Jackson & Meng Seng Wong, 2017. "A cultural theory analysis of e-government: Insights from a local government council in Malaysia," Information Systems Frontiers, Springer, vol. 19(6), pages 1391-1405, December.
    7. Karkin, Naci & Janssen, Marijn, 2014. "Evaluating websites from a public value perspective: A review of Turkish local government websites," International Journal of Information Management, Elsevier, vol. 34(3), pages 351-363.
    8. Sahar Afshan & Arshian Sharif & Abdelmohsen A. Nassani & Muhammad M. Q. Abro & Rubeena Batool & Khalid Zaman, 2021. "The role of information and communication technology (internet penetration) on Asian stock market efficiency: Evidence from quantile‐on‐quantile cointegration and causality approach," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 26(2), pages 2307-2324, April.
    9. Petter Gottschalk, 2010. "Knowledge management technology for organized crime risk assessment," Information Systems Frontiers, Springer, vol. 12(3), pages 267-275, July.

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