IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v8y2017i4d10.1007_s13198-017-0647-z.html
   My bibliography  Save this article

Modeling interrelationships between CSF in ERP implementations: total ISM and MICMAC approach

Author

Listed:
  • Shruti Nagpal

    (Amity University)

  • Ashok Kumar

    (Kentucky State University)

  • Sunil Kumar Khatri

    (Amity University)

Abstract

True enterprise resource planning systems (ERP) that encompass the entire gamut of applications pertaining to an organization and bring them under one umbrella have been around since the late 1990s. These have undergone various updates with respect to encompassing best-in-class functionality and also extending their frontiers beyond the enterprise boundaries. The research into their success and failures have been a focal point since the time the word ERP was coined by Gartner Group (Harreld 2001). In this respect, the present research work is an effort to find inter-relationships and inter-dependencies between the critical success factors (CSF), thereby outlining which of these CSF have the driving power towards success of ERP implementations and thus should be paid more focus; and which of these CSF are dependent on other CSF and indirectly work towards the success of ERP implementations. This paper utilizes interpretive structural modeling (ISM) and extends it by using total interpretive structural modeling and cross-impact matrix-multiplication (MICMAC) Approach. The hierarchical dependence between the CSF indicates how these factors relate to each other. This paper not only unearths their inherent interdependence but it also specifies the dominant CSF having greater driving power towards success of ERP implementations. Knowledge of CSF that have greater potential to influence the success of ERP implementations would help project managers to direct their resources towards those CSF in order to get a favorable outcome.

Suggested Citation

  • Shruti Nagpal & Ashok Kumar & Sunil Kumar Khatri, 2017. "Modeling interrelationships between CSF in ERP implementations: total ISM and MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(4), pages 782-798, December.
    • Handle: RePEc:spr:ijsaem:v:8:y:2017:i:4:d:10.1007_s13198-017-0647-z
    DOI: 10.1007/s13198-017-0647-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-017-0647-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-017-0647-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. S. Parthasarathy & N. Anbazhagan, 2007. "Evaluating ERP Implementation Choices Using AHP," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 3(3), pages 52-65, July.
    2. Wei, Chun-Chin & Chien, Chen-Fu & Wang, Mao-Jiun J., 2005. "An AHP-based approach to ERP system selection," International Journal of Production Economics, Elsevier, vol. 96(1), pages 47-62, April.
    3. Ozalp Vayvay & Yigit Ozcan & Maria Manuela Cruz-Cunha, 2012. "ERP consultant selection problem using AHP, fuzzy AHP and ANP: A case study in Turkey," E3 Journal of Business Management and Economics., E3 Journals, vol. 3(3), pages 106-117.
    4. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. M. Suresh & G. Mahadevan & R. Dev Abhishek, 2019. "Modelling the factors influencing the service quality in supermarkets," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 10(6), pages 1474-1486, December.
    2. Mohamed Rafik Noor Mohamed Qureshi, 2022. "Evaluating Enterprise Resource Planning (ERP) Implementation for Sustainable Supply Chain Management," Sustainability, MDPI, vol. 14(22), pages 1-21, November.
    3. Sudarson Nayak & Sushanta Tripathy & Aishwarya Dash, 2018. "Role of non technical skill in human factor engineering: a crucial safety issue in Indian Railway," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 9(5), pages 1120-1136, October.
    4. Sayeed Salih & Samah Abdelsalam & Mosab Hamdan & Ashraf Osman Ibrahim & Anas W. Abulfaraj & Faisal Binzagr & Omayma Husain & Abdallah Elhigazi Abdallah, 2022. "The CSFs from the Perspective of Users in Achieving ERP System Implementation and Post-Implementation Success: A Case of Saudi Arabian Food Industry," Sustainability, MDPI, vol. 14(23), pages 1-24, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. S H Choi & S M Bae, 2009. "Strategic information systems selection with incomplete preferences: a case of a Korean electronics company," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(2), pages 180-190, February.
    2. Rađenović Žarko & Veselinović Ivana, 2017. "Integrated AHP-TOPSIS Method for the Assessment of Health Management Information Systems Efficiency," Economic Themes, Sciendo, vol. 55(1), pages 121-142, March.
    3. B S Ahn & S H Choi, 2008. "ERP system selection using a simulation-based AHP approach: a case of Korean homeshopping company," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(3), pages 322-330, March.
    4. Tien-Chin Wang & Ying-Ling Lin, 2009. "Using a Multi-Criteria Group Decision Making Approach to Select Merged Strategies for Commercial Banks," Group Decision and Negotiation, Springer, vol. 18(6), pages 519-536, November.
    5. Bernroider, Edward W.N. & Schmöllerl, Patrick, 2013. "A technological, organisational, and environmental analysis of decision making methodologies and satisfaction in the context of IT induced business transformations," European Journal of Operational Research, Elsevier, vol. 224(1), pages 141-153.
    6. Banai, Reza, 2010. "Evaluation of land use-transportation systems with the Analytic Network Process," The Journal of Transport and Land Use, Center for Transportation Studies, University of Minnesota, vol. 3(1), pages 85-112.
    7. Pishchulov, Grigory & Trautrims, Alexander & Chesney, Thomas & Gold, Stefan & Schwab, Leila, 2019. "The Voting Analytic Hierarchy Process revisited: A revised method with application to sustainable supplier selection," International Journal of Production Economics, Elsevier, vol. 211(C), pages 166-179.
    8. Seung-Jin Han & Won-Jae Lee & So-Hee Kim & Sang-Hoon Yoon & Hyunwoong Pyun, 2022. "Assessing Expected Long-term Benefits for the Olympic Games: Delphi-AHP Approach from Korean Olympic Experts," SAGE Open, , vol. 12(4), pages 21582440221, December.
    9. Seyed Rakhshan & Ali Kamyad & Sohrab Effati, 2015. "Ranking decision-making units by using combination of analytical hierarchical process method and Tchebycheff model in data envelopment analysis," Annals of Operations Research, Springer, vol. 226(1), pages 505-525, March.
    10. V. Srinivasan & G. Shainesh & Anand K. Sharma, 2015. "An approach to prioritize customer-based, cost-effective service enhancements," The Service Industries Journal, Taylor & Francis Journals, vol. 35(14), pages 747-762, October.
    11. Mónica García-Melón & Blanca Pérez-Gladish & Tomás Gómez-Navarro & Paz Mendez-Rodriguez, 2016. "Assessing mutual funds’ corporate social responsibility: a multistakeholder-AHP based methodology," Annals of Operations Research, Springer, vol. 244(2), pages 475-503, September.
    12. Luis Pérez-Domínguez & Luis Alberto Rodríguez-Picón & Alejandro Alvarado-Iniesta & David Luviano Cruz & Zeshui Xu, 2018. "MOORA under Pythagorean Fuzzy Set for Multiple Criteria Decision Making," Complexity, Hindawi, vol. 2018, pages 1-10, April.
    13. Paul L. G. Vlek & Asia Khamzina & Hossein Azadi & Anik Bhaduri & Luna Bharati & Ademola Braimoh & Christopher Martius & Terry Sunderland & Fatemeh Taheri, 2017. "Trade-Offs in Multi-Purpose Land Use under Land Degradation," Sustainability, MDPI, vol. 9(12), pages 1-19, November.
    14. Kumar B, Pradeep, 2021. "Changing Objectives of Firms and Managerial Preferences: A Review of Models in Microeconomics," MPRA Paper 106967, University Library of Munich, Germany, revised 13 Mar 2021.
    15. Greco, Salvatore & Ishizaka, Alessio & Tasiou, Menelaos & Torrisi, Gianpiero, 2018. "σ-µ efficiency analysis: A new methodology for evaluating units through composite indices," MPRA Paper 83569, University Library of Munich, Germany.
    16. Anirban Mukhopadhyay & Sugata Hazra & Debasish Mitra & C. Hutton & Abhra Chanda & Sandip Mukherjee, 2016. "Characterizing the multi-risk with respect to plausible natural hazards in the Balasore coast, Odisha, India: a multi-criteria analysis (MCA) appraisal," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 80(3), pages 1495-1513, February.
    17. Chamoli, Sunil, 2015. "Hybrid FAHP (fuzzy analytical hierarchy process)-FTOPSIS (fuzzy technique for order preference by similarity of an ideal solution) approach for performance evaluation of the V down perforated baffle r," Energy, Elsevier, vol. 84(C), pages 432-442.
    18. H. S. C. Perera & W. K. R. Costa, 2008. "Analytic Hierarchy Process for Selection of Erp Software for Manufacturing Companies," Vision, , vol. 12(4), pages 1-11, October.
    19. G. La Scalia & F.P. Marra & J. Rühl & R. Sciortino & T. Caruso, 2016. "A fuzzy multi-criteria decision-making methodology to optimise olive agro-engineering processes based on geo-spatial technologies," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 15(1), pages 1-15.
    20. Andersen, Steffen & Harrison, Glenn W. & Lau, Morten Igel & Rutström, Elisabet E., 2014. "Dual criteria decisions," Journal of Economic Psychology, Elsevier, vol. 41(C), pages 101-113.
      • Andersen, Steffen & Harrison, Glenn W. & Lau, Morten Igel & Rutström, Elisabet, 2009. "Dual Criteria Decisions," Working Papers 02-2009, Copenhagen Business School, Department of Economics.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:8:y:2017:i:4:d:10.1007_s13198-017-0647-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.