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ERP consultant selection problem using AHP, fuzzy AHP and ANP: A case study in Turkey

Author

Listed:
  • Ozalp Vayvay

    (Marmara University, Turkey)

  • Yigit Ozcan

    (Marmara University, Turkey)

  • Maria Manuela Cruz-Cunha

    (Marmara University, Turkey)

Abstract

In the information technology industry, projects are often carried out simultaneously and with limited human resources, being of major relevance to adequately allocate consultants (using either the company’s own consultants or outsourcing) to each project. At the company analyzed, consultants’ allocation to concurrent projects, especially when outsourcing is done, is complex. To solve the decision problem, the Project Resource Planning method (PRP), Analytic Hierarchy Process (AHP), fuzzy AHP and Analytic Network Process (ANP)-based methodologies were used. The experiments suggested that both AHP and fuzzy AHP led to the same results, but neither of these considered the interactions within decision elements during the selection process, while ANP, which takes into account these interactions, most correctly weighs the sub-criteria and gives the best composite weights.

Suggested Citation

  • Ozalp Vayvay & Yigit Ozcan & Maria Manuela Cruz-Cunha, 2012. "ERP consultant selection problem using AHP, fuzzy AHP and ANP: A case study in Turkey," E3 Journal of Business Management and Economics., E3 Journals, vol. 3(3), pages 106-117.
    • Handle: RePEc:etr:series:v:3:y:2012:i:3:p:106-117
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    References listed on IDEAS

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    4. Ho, William & Xu, Xiaowei & Dey, Prasanta K., 2010. "Multi-criteria decision making approaches for supplier evaluation and selection: A literature review," European Journal of Operational Research, Elsevier, vol. 202(1), pages 16-24, April.
    5. Chang, Da-Yong, 1996. "Applications of the extent analysis method on fuzzy AHP," European Journal of Operational Research, Elsevier, vol. 95(3), pages 649-655, December.
    6. Demirtas, Ezgi Aktar & Üstün, Özden, 2008. "An integrated multiobjective decision making process for supplier selection and order allocation," Omega, Elsevier, vol. 36(1), pages 76-90, February.
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    Cited by:

    1. Shruti Nagpal & Ashok Kumar & Sunil Kumar Khatri, 2017. "Modeling interrelationships between CSF in ERP implementations: total ISM and MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(4), pages 782-798, December.
    2. Shwetank Avikal & Mukesh Nigam & Mangey Ram, 2022. "A hybrid multi criteria decision making approach for consultant selection problem in ERP project," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(2), pages 941-950, June.

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