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The Role of Groupware in Requirements Specification

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  • Robert Davison

    (City University of Hong Kong)

Abstract

This article describes how 2 forms of groupware - electronic Mail and Group Support Systems (GSS) were employed to support user requirements specification in a university department. The system being specified was a bibliographic information system, while the users were both qualified systems analysts and academic staff in the department. The background literatures to both requirements specification and GSS are introduced and linked. Groupware tools were used to support the group interaction and consensus formation. The article discusses the key stages in this process and discusses the appropriateness of the techniques used. The results are significant in that they identify techniques appropriate to supporting user groups in the clarification of system requirements before the involvement of development personnel.

Suggested Citation

  • Robert Davison, 2000. "The Role of Groupware in Requirements Specification," Group Decision and Negotiation, Springer, vol. 9(2), pages 149-160, March.
    • Handle: RePEc:spr:grdene:v:9:y:2000:i:2:d:10.1023_a:1008706805235
    DOI: 10.1023/A:1008706805235
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    References listed on IDEAS

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    1. J. F. Nunamaker, Jr. & Alan R. Dennis & Joseph S. Valacich & Douglas R. Vogel, 1991. "Information Technology for Negotiating Groups: Generating Options for Mutual Gain," Management Science, INFORMS, vol. 37(10), pages 1325-1346, October.
    2. J. F. Nunamaker & Lynda M. Applegate & Benn R. Konsynski, 1988. "Computer-Aided Deliberation: Model Management and Group Decision Support," Operations Research, INFORMS, vol. 36(6), pages 826-848, December.
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