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An Evaluation Instrument for Collaborative Processes: Application to Organizational Policy-Making

Author

Listed:
  • Josephine Nabukenya

    (Radboud University Nijmegen)

  • Patrick Van Bommel

    (Radboud University Nijmegen)

  • H. A. Proper

    (Radboud University Nijmegen)

  • Gert-Jan De Vreede

    (University of Nebraska at Omaha
    Delft University of Technology)

Abstract

Decision-making in organizations is guided by policies. Organizational policy-making is a complex process in which several parties are involved, with multiple backgrounds, incompatible interests, and diverging areas of interest, yet they all have to be brought together to produce an acceptable policy result. Therefore, we propose to use techniques from collaboration engineering (CE) in this context. There is hardly any experience with CE in the field of organizational policy-making. In order to evaluate the effectiveness and efficiency of CE in organizational policy-making, it is important to have a systematic evaluation instrument. We distinguish between general and domain-specific indicators. Moreover, we consider measurement means and operationalization tools, such that organizational policy-making stakeholders can apply our instrument in their own organization.

Suggested Citation

  • Josephine Nabukenya & Patrick Van Bommel & H. A. Proper & Gert-Jan De Vreede, 2011. "An Evaluation Instrument for Collaborative Processes: Application to Organizational Policy-Making," Group Decision and Negotiation, Springer, vol. 20(4), pages 465-488, July.
    • Handle: RePEc:spr:grdene:v:20:y:2011:i:4:d:10.1007_s10726-009-9177-7
    DOI: 10.1007/s10726-009-9177-7
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    Cited by:

    1. Morana Fudurić & Andreina Mandelli, 2017. "Corporate and Non-Profit Social Media Policies: A Content Analysis," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 29(1), pages 7-22.
    2. Đurđana Ozretić Došen, 2017. "Editorial preface," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 29(1), pages 5-6.

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