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Design and analysis of gastroenterology (GI) clinic in Digestive Health Center of University of Wisconsin Health

Author

Listed:
  • Xiang Zhong

    (University of Wisconsin - Madison)

  • Jie Song

    (Peking University)

  • Jingshan Li

    (University of Wisconsin - Madison)

  • Susan M. Ertl

    (University of Wisconsin Medical Foundation)

  • Lauren Fiedler

    (University of Wisconsin Medical Foundation)

Abstract

This paper is devoted to the design and analysis of the gastroenterology (GI) clinic in the Digestive Health Center (DHC) of University of Wisconsin Health. The DHC will consolidate several existing clinic and endoscopy locations into a single center. First, the work flow at a current GI clinic is studied. A Markov chain model is developed and then extended to non-Markovian case to evaluate patient average length of stay and staff utilization. The model is validated by the data observed in the clinic. It is shown that the model can provide accurate estimation of system performance. Then, using such a model, design options of the new GI clinic in the DHC are studied. To investigate the impact of different system configurations, what-if analyses are carried out and different patient check-out processes are investigated. Finally, recommendations for enhancing service at the new GI clinic are proposed to the DHC leadership.

Suggested Citation

  • Xiang Zhong & Jie Song & Jingshan Li & Susan M. Ertl & Lauren Fiedler, 2016. "Design and analysis of gastroenterology (GI) clinic in Digestive Health Center of University of Wisconsin Health," Flexible Services and Manufacturing Journal, Springer, vol. 28(1), pages 90-119, June.
    • Handle: RePEc:spr:flsman:v:28:y:2016:i:1:d:10.1007_s10696-015-9215-5
    DOI: 10.1007/s10696-015-9215-5
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    Cited by:

    1. Stefanini, Alessandro & Aloini, Davide & Benevento, Elisabetta & Dulmin, Riccardo & Mininno, Valeria, 2020. "A data-driven methodology for supporting resource planning of health services," Socio-Economic Planning Sciences, Elsevier, vol. 70(C).
    2. Zexian Zeng & Xiaolei Xie & Heidi Menaker & Susan G. Sanford-Ring & Jingshan Li, 2018. "Performance evaluation of operating room schedules in orthopedic surgery," Flexible Services and Manufacturing Journal, Springer, vol. 30(1), pages 198-223, June.

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