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Application of multicriteria decision aid for evaluation of ICT usage in business

Author

Listed:
  • Dalė Dzemydienė

    (Vilnius University)

  • Giedrė Dzemydaitė

    (Vilnius University)

  • Dinesh Gopisetti

    (Vilnius Gediminas Technical University
    V. R. Siddhartha Engineering College)

Abstract

The different types of business management systems provide the functionality for management of business enterprises by enabling the maintaining of data about the management of all types of resources used in business. The statistical data helps us in revealing of information about the functioning of enterprises and the implementation of information communication technologies (ICT). Our research area concerns the methods for evaluation of ICT access and usage in businesses and possibilities to evaluate a variety of different types of used systems. The access and usage of ICT by business enterprises have differences and is quite complex for evaluation. Countries provide statistical data about the level of ICT usage. An approach presented by this research include some methods for multi-criteria decision support by applying the TOPSIS, AHP and SAW methods. As the case study we demonstrate the evaluation of ICT usage in small and medium enterprises of business of Lithuania in comparison with other countries. The TOPSIS method provides the structure of decision making which help to evaluate the distance between the level of ICT usage in business of some countries of EU. Empirical research results show disparities of evaluation of countries by ICT usage in business according to the dynamic perspective.

Suggested Citation

  • Dalė Dzemydienė & Giedrė Dzemydaitė & Dinesh Gopisetti, 2022. "Application of multicriteria decision aid for evaluation of ICT usage in business," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 30(1), pages 323-343, March.
    • Handle: RePEc:spr:cejnor:v:30:y:2022:i:1:d:10.1007_s10100-020-00691-9
    DOI: 10.1007/s10100-020-00691-9
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    References listed on IDEAS

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    1. Lee, Sungjoo & Park, Gwangman & Yoon, Byungun & Park, Jinwoo, 2010. "Open innovation in SMEs--An intermediated network model," Research Policy, Elsevier, vol. 39(2), pages 290-300, March.
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    3. Zhaohao Sun, 2016. "A Framework for Developing Management Intelligent Systems," International Journal of Systems and Service-Oriented Engineering (IJSSOE), IGI Global, vol. 6(1), pages 37-53, January.
    4. Edmundas Kazimieras Zavadskas & Abbas Mardani & Zenonas Turskis & Ahmad Jusoh & Khalil MD Nor, 2016. "Development of TOPSIS Method to Solve Complicated Decision-Making Problems — An Overview on Developments from 2000 to 2015," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 645-682, May.
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    Cited by:

    1. Santos-Arteaga, Francisco J. & Di Caprio, Debora & Tavana, Madjid, 2023. "A combinatorial data envelopment analysis with uncertain interval data with application to ICT evaluation," Technological Forecasting and Social Change, Elsevier, vol. 191(C).

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