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Designing Virtual Coaching Solutions

Author

Listed:
  • Hannes Schlieter

    (Technische Universität Dresden)

  • Kai Gand

    (Technische Universität Dresden)

  • Thure Georg Weimann

    (Technische Universität Dresden)

  • Emanuel Sandner

    (AIT Austrian Institute of Technology)

  • Karl Kreiner

    (AIT Austrian Institute of Technology)

  • Steffen Thoma

    (FZI Forschungszentrum Informatik)

  • Jin Liu

    (FZI Forschungszentrum Informatik)

  • Massimo Caprino

    (Casa Di Cura Igea)

  • Massimo Corbo

    (Casa Di Cura Igea)

  • Agnese Seregni

    (Casa Di Cura Igea)

  • Peppino Tropea

    (Casa Di Cura Igea)

  • Rocio Pino

    (Biocruces Bizkaia Health Research Institute)

  • Juan Carlos Gómez Esteban

    (Biocruces Bizkaia Health Research Institute)

  • Inigo Gabilondo

    (Biocruces Bizkaia Health Research Institute)

  • Andreea Elena Lacraru

    (University of Medicine and Pharmacy “Carol Davila”)

  • Stefan Sebastian Busnatu

    (University of Medicine and Pharmacy “Carol Davila”)

Abstract

Especially older persons are prone to disabilities and chronic diseases. These chronic conditions pose a worldwide challenge, leading to deteriorating health, economic strain, loss of life, and a decline in the quality of life (QoL). Therefore, healthcare institutions seek to enhance their strategies for disease prevention and management to uphold the well-being of the community. This leads to the need to regain independence and improve QoL to properly rehabilitate the patients. Virtual Coaches (VCs) in the form of Embodied Conversational Agents are seen as a relevant digital intervention to support the continuity of care. The paper at hand reports on a Design Science Research project about implementing a VC solution to support older patients' home rehabilitation. The study underpins four pivotal design principles: Adaptivity, Coaching Strategy, Multi-user Interface, and Sustainable Infrastructure. The final artifact was tested with 80 patients which were supported in continuing their inpatient rehabilitation at home by using a VC. The evaluation shows both positive results for usability and acceptance of the intervention for four different use cases and a positive impact on the QoL. Given the comprehensive clinical evaluation, the system represents a safe and appealing solution for ensuring the continuity of medical rehabilitation care and the access to personalized cognitive and motor function treatments.

Suggested Citation

  • Hannes Schlieter & Kai Gand & Thure Georg Weimann & Emanuel Sandner & Karl Kreiner & Steffen Thoma & Jin Liu & Massimo Caprino & Massimo Corbo & Agnese Seregni & Peppino Tropea & Rocio Pino & Juan Car, 2024. "Designing Virtual Coaching Solutions," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(3), pages 377-400, June.
    • Handle: RePEc:spr:binfse:v:66:y:2024:i:3:d:10.1007_s12599-024-00871-w
    DOI: 10.1007/s12599-024-00871-w
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    References listed on IDEAS

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    1. Bill Kuechler & Vijay Vaishnavi, 2008. "On theory development in design science research: anatomy of a research project," European Journal of Information Systems, Taylor & Francis Journals, vol. 17(5), pages 489-504, October.
    2. Ittay Mannheim & Ella Schwartz & Wanyu Xi & Sandra C. Buttigieg & Mary McDonnell-Naughton & Eveline J. M. Wouters & Yvonne van Zaalen, 2019. "Inclusion of Older Adults in the Research and Design of Digital Technology," IJERPH, MDPI, vol. 16(19), pages 1-17, October.
    3. Richard Baskerville & Jan vom Brocke & Lars Mathiassen & Helana Scheepers, 2023. "Clinical research from information systems practice," European Journal of Information Systems, Taylor & Francis Journals, vol. 32(1), pages 1-9, January.
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