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Critical Success Factors of Service Orientation in Information Systems Engineering

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  • Stephan Aier
  • Tobias Bucher
  • Robert Winter

Abstract

Service orientation has been a major buzz-word in recent years. While the buzz is on a decline, organizations are slowly, but steadily moving towards service oriented designs. However, service orientation turns out to be as much of a managerial challenge as of a technical one. The most important complexity drivers in the service oriented design of information systems seem to be (a) inconsistent design goals of stakeholders and (b) the pursuit of exhaustive service orientation coverage. This research focuses on the following two questions: (1) What are the characteristics of successful implementations of service oriented information systems, and (2) what are the critical success factors influencing, driving and/or, determining these characteristics? Data of an empirical analysis is used to test a set of cause-effect relationship hypotheses based on nine latent variables. In the core of this model we differentiate the variables “overall service orientation infrastructure success” and “service orientation project success”. The hypothesized interrelationships between the nine variables lead to a causal model which is proven to hold. Copyright Gabler Verlag 2011

Suggested Citation

  • Stephan Aier & Tobias Bucher & Robert Winter, 2011. "Critical Success Factors of Service Orientation in Information Systems Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(2), pages 77-88, April.
    • Handle: RePEc:spr:binfse:v:3:y:2011:i:2:p:77-88
    DOI: 10.1007/s12599-011-0148-6
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    References listed on IDEAS

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    Cited by:

    1. Jolita Ralyté & Abdelaziz Khadraoui & Michel Léonard, 2015. "Designing the Shift from Information Systems to Information Services Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(1), pages 37-49, February.

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