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Organizational and Technological Options for Business Process Management from the Perspective of Web 2.0

Author

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  • Dominik Vanderhaeghen
  • Peter Fettke
  • Peter Loos

Abstract

Corporate operative systems are often highly dynamic, a fact which is only insufficiently taken into account by recent process management approaches. In contrast, the perspective of Web 2.0 opens up new options for action in process management. In this contribution, we figure out new organizational and technological options of process management using a design-oriented research approach. The analysis especially considers the aspects of self-organization and collective intelligence in process management. We conceptually develop options for action and illustrate them based on a prototype platform for process management. The paper is complemented by a presentation of real-world application scenarios in the construction industry and results of an evaluation of the design-oriented research approach. Copyright Gabler Verlag 2010

Suggested Citation

  • Dominik Vanderhaeghen & Peter Fettke & Peter Loos, 2010. "Organizational and Technological Options for Business Process Management from the Perspective of Web 2.0," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(1), pages 15-28, February.
    • Handle: RePEc:spr:binfse:v:2:y:2010:i:1:p:15-28
    DOI: 10.1007/s12599-009-0087-7
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    References listed on IDEAS

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    1. Linda S. L. Lai & Efraim Turban, 2008. "Groups Formation and Operations in the Web 2.0 Environment and Social Networks," Group Decision and Negotiation, Springer, vol. 17(5), pages 387-402, September.
    2. Frank, Ulrich, 2006. "Towards a pluralistic conception of research methods in information systems research," ICB Research Reports 7, University Duisburg-Essen, Institute for Computer Science and Business Information Systems (ICB).
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