IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v1y2009i2p140-149.html
   My bibliography  Save this article

Analysis of Informal Communication Networks – A Case Study

Author

Listed:
  • Kai Fischbach
  • Peter A. Gloor
  • Detlef Schoder

Abstract

The structure and dynamics of informal communication networks are of central importance for the functionality of enterprise workflows and for performance and innovation of knowledge-centric organizations. While most executives are aware of this fact, there is a general lack of (semi-) automated, IT-supported methods and instruments to make informal communication networks measurable. Although logging of electronic communications has made considerable progress over the past few years, it is still extremely difficult to map personal interaction; manual approaches in particular are extremely error-prone. The article shows how informal communication networks can be investigated by IT-based methods. At the same time, the authors will be presenting an instrument (“Social Badges”) that collects personal communications automatically and more precisely than legacy approaches allow. The practical applicability of the approach is evaluated through a case study. Copyright Gabler Verlag 2009

Suggested Citation

  • Kai Fischbach & Peter A. Gloor & Detlef Schoder, 2009. "Analysis of Informal Communication Networks – A Case Study," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(2), pages 140-149, April.
    • Handle: RePEc:spr:binfse:v:1:y:2009:i:2:p:140-149
    DOI: 10.1007/s12599-008-0018-z
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s12599-008-0018-z
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s12599-008-0018-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Stephen P. Borgatti & Rob Cross, 2003. "A Relational View of Information Seeking and Learning in Social Networks," Management Science, INFORMS, vol. 49(4), pages 432-445, April.
    2. Alex (Sandy) Pentland, 2008. "Honest Signals: How They Shape Our World," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262162563, April.
    3. Peter Moran, 2005. "Structural vs. relational embeddedness: social capital and managerial performance," Strategic Management Journal, Wiley Blackwell, vol. 26(12), pages 1129-1151, December.
    4. Ornit Raz & Peter A. Gloor, 2007. "Size Really Matters--New Insights for Start-ups' Survival," Management Science, INFORMS, vol. 53(2), pages 169-177, February.
    5. Manju K. Ahuja & Dennis F. Galletta & Kathleen M. Carley, 2003. "Individual Centrality and Performance in Virtual R& D Groups: An Empirical Study," Management Science, INFORMS, vol. 49(1), pages 21-38, January.
    6. Ray Reagans & Ezra W. Zuckerman, 2001. "Networks, Diversity, and Productivity: The Social Capital of Corporate R&D Teams," Organization Science, INFORMS, vol. 12(4), pages 502-517, August.
    7. Harold Guetzkow & Herbert A. Simon, 1955. "The Impact of Certain Communication Nets Upon Organization and Performance in Task-Oriented Groups," Management Science, INFORMS, vol. 1(3-4), pages 233-250, 04-07.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Cai, Meng & Wang, Wei & Cui, Ying & Stanley, H. Eugene, 2018. "Multiplex network analysis of employee performance and employee social relationships," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 490(C), pages 1-12.
    2. Hassani, Abdeslam & Mosconi, Elaine, 2022. "Social media analytics, competitive intelligence, and dynamic capabilities in manufacturing SMEs," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    3. Detlef Schoder & Johannes Putzke & Panagiotis Metaxas & Peter Gloor & Kai Fischbach, 2014. "Information Systems for “Wicked Problems”," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(1), pages 3-10, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Linda Argote & Brandy L. Aven & Jonathan Kush, 2018. "The Effects of Communication Networks and Turnover on Transactive Memory and Group Performance," Organization Science, INFORMS, vol. 29(2), pages 191-206, April.
    2. Soda, Giuseppe & Zaheer, Akbar & Sun, Xiaoming & Cui, Wentian, 2021. "Brokerage evolution in innovation contexts: Formal structure, network neighborhoods and knowledge," Research Policy, Elsevier, vol. 50(10).
    3. Lutter, Mark, 2014. "Creative success and network embeddedness: Explaining critical recognition of film directors in Hollywood, 1900-2010," MPIfG Discussion Paper 14/11, Max Planck Institute for the Study of Societies.
    4. Pedersen, Torben & Soda, Giuseppe & Stea, Diego, 2019. "Globally networked: Intraorganizational boundary spanning in the global organization," Journal of World Business, Elsevier, vol. 54(3), pages 169-180.
    5. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
    6. Walter, Jorge & Lechner, Christoph & Kellermanns, Franz W., 2007. "Knowledge transfer between and within alliance partners: Private versus collective benefits of social capital," Journal of Business Research, Elsevier, vol. 60(7), pages 698-710, July.
    7. Gerald C. Kane & Giuseppe (Joe) Labianca, 2011. "IS Avoidance in Health-Care Groups: A Multilevel Investigation," Information Systems Research, INFORMS, vol. 22(3), pages 504-522, September.
    8. Mary M. Maloney & Priti Pradhan Shah & Mary Zellmer-Bruhn & Stephen L. Jones, 2019. "The Lasting Benefits of Teams: Tie Vitality After Teams Disband," Organization Science, INFORMS, vol. 30(2), pages 260-279, March.
    9. Jesse Shore & Ethan Bernstein & David Lazer, 2015. "Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces," Organization Science, INFORMS, vol. 26(5), pages 1432-1446, October.
    10. Blomberg, Jesper & Werr, Andreas, 2006. "Boundaryless Management - Creating, transforming and using knowledge in inter-organizational collaboration. A literature review," SSE/EFI Working Paper Series in Business Administration 2006:2, Stockholm School of Economics.
    11. Keeran Kowlaser & Helena Barnard, 2016. "Tie Breadth, Tie Strength And The Location Of Ties: The Value Of Ties Inside An Emerging Mnc To Team Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-31, January.
    12. Hung, Chia-Liang, 2017. "Social networks, technology ties, and gatekeeper functionality: Implications for the performance management of R&D projects," Research Policy, Elsevier, vol. 46(1), pages 305-315.
    13. Ahmed Abdulqader Hamad & Şule Tuzlukaya & Erdem Kırkbeşoğlu, 2019. "The Effect Of Social Capital On Operational Performance: Research In Banking Sector In Erbil," Copernican Journal of Finance & Accounting, Uniwersytet Mikolaja Kopernika, vol. 8(1), pages 103-124.
    14. Abbasi, Alireza & Altmann, Jörn & Hossain, Liaquat, 2011. "Identifying the effects of co-authorship networks on the performance of scholars: A correlation and regression analysis of performance measures and social network analysis measures," Journal of Informetrics, Elsevier, vol. 5(4), pages 594-607.
    15. Jorge Colazo, 2016. "A Cognitive Load View And Empirical Test Of Collaboration Network Structure Versus Learning Rates In New Software Development," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-28, January.
    16. Daniel Z. Levin & Jorge Walter & J. Keith Murnighan, 2011. "Dormant Ties: The Value Of Reconnecting," Organization Science, INFORMS, vol. 22(4), pages 923-939, August.
    17. Donald O. Wilson & John E. Ettlie, 2018. "Boundary Spanning, Group Heterogeneity and Engineering Project Performance," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-35, December.
    18. Alessandro Lomi & Dean Lusher & Philippa E. Pattison & Garry Robins, 2014. "The Focused Organization of Advice Relations: A Study in Boundary Crossing," Organization Science, INFORMS, vol. 25(2), pages 438-457, April.
    19. Hong Jiang & Shuyu Sun & Hongtao Xu & Shukuan Zhao & Yong Chen, 2020. "Enterprises' network structure and their technology standardization capability in Industry 4.0," Systems Research and Behavioral Science, Wiley Blackwell, vol. 37(4), pages 749-765, July.
    20. Schippers, M.C., 2017. "IKIGAI: Reflection on Life Goals Optimizes Performance and Happiness," ERIM Inaugural Address Series Research in Management EIA-2017-070-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam..

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:1:y:2009:i:2:p:140-149. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.