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Giving voice to the silent: a framework for understanding stakeholders’ participation in socially-oriented initiatives, community-based actions and humanitarian operations projects

Author

Listed:
  • José Alberto Camargo

    (University of Sao Paulo)

  • Paulo Sérgio Miranda Mendonça

    (University of Sao Paulo)

  • Jorge Henrique Caldeira Oliveira

    (University of Sao Paulo)

  • Charbel José Chiapetta Jabbour

    (University of Stirling)

  • Ana Beatriz Lopes Sousa Jabbour

    (University of Strathclyde Glasgow)

Abstract

Under the umbrella of compassionate operations management theory (Sarkis, in Int J Prod Econ 139(2):359–365, 2012) and stakeholder theory, the aim of this article is to propose a comprehensive framework to unlock stakeholders’ voice in socially-oriented projects (for example, social responsibility, community and humanitarian projects). The framework developed in this work aims to assist managers to measure the level of engagement of stakeholders during socially-oriented projects’ execution. It may allow better accountability, transparency and stakeholder satisfaction. For this purpose, the study seeks to explore key concepts and ideas about participatory management in socially-oriented projects, and Freeman’s (Strategic Management: a stakeholder approach. Pitman, Boston, 1984) stakeholder theory, in addition to essential principles of the AA1000 framework. It is therefore a piece of conceptual research based on the proposal of a framework. This framework could in the near future be applied to organizations that need to expand their level of awareness of stakeholders’ satisfaction during the execution of organizational social responsibility and humanitarian project management they finance. It makes possible to understand the level of involvement of stakeholders. It is expected that the contributions made will be useful for researchers to propose new studies to improve the indicators presented here, as well as allow future studies to apply these indicators in social projects and in humanitarian initiatives.

Suggested Citation

  • José Alberto Camargo & Paulo Sérgio Miranda Mendonça & Jorge Henrique Caldeira Oliveira & Charbel José Chiapetta Jabbour & Ana Beatriz Lopes Sousa Jabbour, 2019. "Giving voice to the silent: a framework for understanding stakeholders’ participation in socially-oriented initiatives, community-based actions and humanitarian operations projects," Annals of Operations Research, Springer, vol. 283(1), pages 143-158, December.
    • Handle: RePEc:spr:annopr:v:283:y:2019:i:1:d:10.1007_s10479-017-2426-2
    DOI: 10.1007/s10479-017-2426-2
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    References listed on IDEAS

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    1. José Salazar & Bryan Husted & Markus Biehl, 2012. "Thoughts on the Evaluation of Corporate Social Performance Through Projects," Journal of Business Ethics, Springer, vol. 105(2), pages 175-186, January.
    2. Lauren Purnell & R. Freeman, 2012. "Stakeholder Theory, Fact/Value Dichotomy, and the Normative Core: How Wall Street Stops the Ethics Conversation," Journal of Business Ethics, Springer, vol. 109(1), pages 109-116, August.
    3. Harrison, Jeffrey S. & Wicks, Andrew C., 2013. "Stakeholder Theory, Value, and Firm Performance," Business Ethics Quarterly, Cambridge University Press, vol. 23(1), pages 97-124, January.
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    Cited by:

    1. Maciel M. Queiroz & Dmitry Ivanov & Alexandre Dolgui & Samuel Fosso Wamba, 2022. "Impacts of epidemic outbreaks on supply chains: mapping a research agenda amid the COVID-19 pandemic through a structured literature review," Annals of Operations Research, Springer, vol. 319(1), pages 1159-1196, December.
    2. Rameshwar Dubey & David J. Bryde & Cyril Foropon & Gary Graham & Mihalis Giannakis & Deepa Bhatt Mishra, 2022. "Agility in humanitarian supply chain: an organizational information processing perspective and relational view," Annals of Operations Research, Springer, vol. 319(1), pages 559-579, December.
    3. Sachin Modgil & Rohit Kumar Singh & Cyril Foropon, 2022. "Quality management in humanitarian operations and disaster relief management: a review and future research directions," Annals of Operations Research, Springer, vol. 319(1), pages 1045-1098, December.
    4. Pravin Kumar & Rajesh Kr Singh, 2022. "Application of Industry 4.0 technologies for effective coordination in humanitarian supply chains: a strategic approach," Annals of Operations Research, Springer, vol. 319(1), pages 379-411, December.

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