IDEAS home Printed from https://ideas.repec.org/a/spr/amsrev/v9y2019i1d10.1007_s13162-019-00141-z.html
   My bibliography  Save this article

The new era of service: new roles, new places and new partnerships

Author

Listed:
  • Maureen Bisognano

    (Institute for Healthcare Improvement)

Abstract

Healthcare is in an unprecedented time of change. Our aging population experiences more chronic disease. The rapid expansion of technology and AI learning in diagnostics and care offer opportunities to think and care in new ways. We are learning from an unprecedented amount and speed of research production. Spreading new models of care quickly and reliably is on the agenda for all senior leaders. We have more diversity in the workforce, with five distinct generations for the first time in history. And increasingly, patients will be co-designers in the health and care. Our work today clearly needs innovations and new ways to think about health and care.

Suggested Citation

  • Maureen Bisognano, 2019. "The new era of service: new roles, new places and new partnerships," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 93-97, June.
    • Handle: RePEc:spr:amsrev:v:9:y:2019:i:1:d:10.1007_s13162-019-00141-z
    DOI: 10.1007/s13162-019-00141-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13162-019-00141-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13162-019-00141-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Leonard L. Berry, 2019. "Service innovation is urgent in healthcare," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 78-92, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pirrotta, L. & Guidotti, E. & Tramontani, C. & Bignardelli, E. & Venturi, G. & De Rosis, S., 2022. "COVID-19 vaccinations: An overview of the Italian national health system's online communication from a citizen perspective," Health Policy, Elsevier, vol. 126(10), pages 970-979.
    2. Lia Patrício & Jorge Grenha Teixeira & Josina Vink, 2019. "A service design approach to healthcare innovation: from decision-making to sense-making and institutional change," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 115-120, June.
    3. Kokshagina, Dr Olga, 2021. "Managing shifts to value-based healthcare and value digitalization as a multi-level dynamic capability development process," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    4. Marco Paiola & Tatiana Khvatova & Francesco Schiavone & Alberto Ferraris, 2023. "How do omnichannel strategies contribute to value-based healthcare? : An orchestra-based analysis," Post-Print hal-04325738, HAL.
    5. Martin Mende, 2019. "The innovation imperative in healthcare: an interview and commentary," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 121-131, June.
    6. Jochen Wirtz, 2019. "Cost-effective service excellence in healthcare," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 98-104, June.
    7. Brad Stuart, 2019. "For service innovation in end-of-life care, branding and messaging matter," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 110-114, June.
    8. Paiola, Marco & Khvatova, Tatiana & Schiavone, Francesco & Ferraris, Alberto, 2023. "How do omnichannel strategies contribute to value-based healthcare? An orchestra-based analysis," Journal of Business Research, Elsevier, vol. 167(C).
    9. Manila Bonciani & Ilaria Corazza & Sabina Rosis, 2022. "The COVID-19 emergency as an opportunity to co-produce an innovative approach to health services provision: the women's antenatal classes move on the web," Italian Journal of Marketing, Springer, vol. 2022(1), pages 59-85, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:amsrev:v:9:y:2019:i:1:d:10.1007_s13162-019-00141-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.