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The design of e-services in public administration according to the BPM approach – a case study

Author

Listed:
  • Elżbieta Lewańska

    (Uniwersytet Ekonomiczny w Poznaniu, Wydział Informatyki i Gospodarki Elektronicznej)

  • Wioletta Sokołowska

    (Uniwersytet Ekonomiczny w Poznaniu, Wydział Informatyki i Gospodarki Elektronicznej)

  • Milena Stróżyna

    (Uniwersytet Ekonomiczny w Poznaniu, Wydział Informatyki i Gospodarki Elektronicznej)

Abstract

This article focuses on the development of public e-services and the implementation of the Business Process Orientation approach in public administration in Poland, with emphasis placed on the activities carried out by local government entities. The article also discusses the current state of development of e-services in Poland, followed by an analysis of the problems and challenges associated with the implementation of the Business Process Orientation approach and public e-services. The results of the empirical research is then presented, which was conducted in two marshal’s offices in Poland, describing the characteristics of activities related to the mapping and optimization of the administrative processes on which the e-services’ design and implementation are based.

Suggested Citation

  • Elżbieta Lewańska & Wioletta Sokołowska & Milena Stróżyna, 2016. "The design of e-services in public administration according to the BPM approach – a case study," Collegium of Economic Analysis Annals, Warsaw School of Economics, Collegium of Economic Analysis, issue 42, pages 97-114.
    • Handle: RePEc:sgh:annals:i:42:y:2016:p:97-114
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    References listed on IDEAS

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    1. Ewa Ziemba & Iwona Obłąk, 2014. "Informatyczne wsparcie procesów w administracji publicznej," Collegium of Economic Analysis Annals, Warsaw School of Economics, Collegium of Economic Analysis, issue 33, pages 619-646.
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