Management Improvement in order to ensure the Acquirement and increase of performance in public entities

The concept of performance is difficult to define, as the existing approaches in the specialty literature is somewhat ambiguous. The defining of the concept of performance in public administration entities must cover multifaceted issues. In this respect, the following dimensions were identified: the connotations of financial result, the quality and the number of services offered to the public, the number of users who used the services of the entity, the professional quality of the human resources existing in the entity, the credibility of the entity, the classification in the public financial resources allotted to the entity, the efficient use of the financial resources allocated to public services, the attraction by the entity of additional financial resources in order to achieve the proposed objectives, the results that the public records as a result of the services provided by the entity, the existing competition on the market of services provided also by the entities in the private sector. By integrating the above dimensions, we reviewed the concepts of performance in a multifaceted approach (from the overall, to the economic, respectively the accountancy dimension), ultimately proposing a redefinition of the concept of performance.