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Of the customer value of passengers transportation

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  • Bakalinsky O.

    (SETUT)

Abstract

The customer's service value is creating at interaction between service provider and client. The customer service value determinants are influent to the client’s behavior. Studies of passenger transportation customer value usually are limited to the identification of the reaction to the quality of transport services and the money expenses for the purchasing of a ticket. Passenger transportation service at the long-distance trips is characterized by considerable complexity and divergence of the service process. The client is heavily involved in service process. Thus, evaluation of attitude to the “quality and price ratio" is not able to explain the nature of passengers behavior in whole. In order to measure the strength of the value determinants influence to client’s behavior is necessary to identify all these factors.

Suggested Citation

  • Bakalinsky O., 2013. "Of the customer value of passengers transportation," Вісник економіки транспорту і промисловості, CyberLeninka;Украинская государственная академия железнодорожного транспорта, issue 44, pages 34-38.
    • Handle: RePEc:scn:031720:15027149
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    Cited by:

    1. Li, Xishu & Zuidwijk, Rob & de Koster, M.B.M, 2023. "Optimal competitive capacity strategies: Evidence from the container shipping market," Omega, Elsevier, vol. 115(C).
    2. Jin, Tuofu & Eapen, Alex, 2022. "‘Delayed Forbearance’: Multipoint contact and mutual forbearance in inaugural and subsequent competitive actions," Journal of Business Research, Elsevier, vol. 149(C), pages 938-953.

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