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Working on the edge: remediation work in the UK travel sector

Author

Listed:
  • Kirstie Ball

    (The Open University, UK)

  • Ana Canhoto

    (Oxford Brookes University, UK)

  • Elizabeth Daniel

    (The Open University, UK)

  • Sally Dibb

    (The Open University, UK)

  • Maureen Meadows

    (The Open University, UK)

  • Keith Spiller

    (The Open University, UK)

Abstract

In response to recent terror attacks, Western governments now involve private sector organizations in national security regimes in key strategic areas such as travel, communication and financial services. The UK’s e-Borders programme is one such regime. Its goal is to collect and analyse passport and passenger data from all travellers entering and leaving the UK in advance of travel. Airlines and their supply chains are required to collect data from their customers and transfer it to the UK Border Agency for processing. Using documentary and interview data, this article develops the concept of ‘remediation work’ to characterize the impact of the regime on travel firms and their employees.

Suggested Citation

  • Kirstie Ball & Ana Canhoto & Elizabeth Daniel & Sally Dibb & Maureen Meadows & Keith Spiller, 2014. "Working on the edge: remediation work in the UK travel sector," Work, Employment & Society, British Sociological Association, vol. 28(2), pages 305-322, April.
    • Handle: RePEc:sae:woemps:v:28:y:2014:i:2:p:305-322
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    Cited by:

    1. Baum, Tom, 2015. "Human resources in tourism: Still waiting for change? – A 2015 reprise," Tourism Management, Elsevier, vol. 50(C), pages 204-212.

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